Technical Support Engineer - Remote Work
At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Technical Support Engineer at BairesDevIn this role, you'll diagnose and resolve issues in GenAI-powered chatbot and search tools, applying technical troubleshooting skills to a new generation of AI-driven products. Owning Zendesk configuration and Jira ticket hygiene, you'll operate at the connection point between TPMs, BAs, Scrum Masters, and engineering teams. This is your opportunity to bring engineering-minded troubleshooting to technical support, working on tools where AI behavior adds a layer of complexity beyond traditional support issues.
What You'll Do:
Diagnose and resolve technical issues related to GenAI chatbot and search functionality.- Configure and administer Zendesk to support scalable ticket handling.- Manage Jira workflows, ensuring tickets remain clean, accurate, and actionable.- Support live chat platform operations and troubleshoot platform-level issues.- Work closely with TPMs, BAs, Scrum Masters, and engineering teams to resolve escalations.
What we are looking for:
4+ years of experience in technical support engineering.- Experience with GenAI or AI-powered tools such as chatbots or search.- Experience with Zendesk administration and configuration.- Experience with Jira workflow and ticket management.- Background in live chat platform operations, such as Pinch or Intercom-type tooling.- Advanced proficiency in English.
Nice to have:
Experience with business analysis or requirements gathering.- Participation in Scrum/Agile ceremonies.- Familiarity with CMS/TMS tools such as Help Center, policy content, or translation tooling.- Experience with dashboard or alerting tooling, including monitoring and log analysis.- Experience writing runbooks and SOP documentation. How we do make your work (and your life) easier:- 100% remote work (from anywhere).- Excellent compensation in USD or your local currency if preferred- Hardware and software setup for you to work from home.- Flexible hours: create your own schedule.- Paid parental leaves, vacations, and holidays.- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Apply now and become part of a global team where your unique talents can truly thrive!