IT End Point Specialist (Lapeer, MI)

DescriptionThis is a day shift Monday - Friday position. It is intended as production support. Shift hours can be discussed and could range from 6-3, to 8-5 the key is this is a onsite role not a remote position. There are no other technical support personnel at the site, there will be enterprise teams and end user support teams that they will work with.Role OverviewThe Onsite IT Endpoint Specialist will provide hands-on technical support in a Windows 10/11 environment across approximately 1200 devices including laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the site. The role is going to act as the bridge between IT and the site teams in automation projects assigned by the IT leadership team. The role requires strong troubleshooting and technical problem-solving skills, customer service, internal customer and stakeholder management, sense of urgency and responsiveness, communication, prioritization and time-management, continuous improvement mindset, and the ability to work independently in a fast-paced 24/7 hours manufacturing setting. Need to have strong customer service and communication skills and willing to be aggressive and push forward with less direction. Network understanding is a plus.Key ResponsibilitiesDaily activities Support laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the site.Troubleshoot and resolve hardware issues on Windows 10/11 machinesPerform device refreshes including imaging, deployment, and migrationUse MCM for imaging and client managementMaintain and support Active Directory environmentsProvide support for Apple iPads and Teams AV equipment (Poly Studio X30/X50, Teams phones). Use JAMFOT and IT servers and jump boxes supportOrder and coordinate installation of TVs and PCs for dashboardsLead IT part of badge reader, camera system, and security systems at the siteInitiate CAPEX approval process and submit PO to vendorsMajor and severe incident management - respond immediately and communicate as needed with the caller, Service Desk, and key stakeholders. Follow up till full resolution.Escalations - Respond quickly and all escalations and communicate as needed with the caller, Service Desk, and key stakeholders. Follow up till full resolution.Involvement and communication - Actively participate in site project meetings, shift handover meetings, accountability meetingsService Desk incident management - on-time entry of tickets to Service Now and closure of tickets in line with targetsAutomation projects - Get actively involved in site data and mechanical automation projectsKaizen projects - Participate in site`s major Kaizen eventsProactive maintenance activitiesRun predictive and preventive maintenance to the laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the siteRegular patching and Corporate IT Maintenance activities - Plan for and coordinate in advance with the site Tulip System SupportImage PCs for dashboards and install Tulip softwareOrder and mount iPads for Tulip useServe as main contact with Tulip support for connectivity issuesSupport and troubleshoot Tulip-related iPad issuesUpdate Tulip dashboards when data changes (e.g., run rates)Write new Tulip apps using low-code/no-code tools (training required)Soft SkillsStrong troubleshooting and technical problem-solving skills, Experienced in internal customer and stakeholder management, A high sense of urgency and responsiveness to respond to severe and major incidents and escalation in a timely manner Strong communication, prioritization and time-management skillsA continuous improvement mindsetAbility to work independently in a fast-paced 24/7 hours manufacturing settingStrong organizational skills and ability to close support tickets independentlyExperience in manufacturing or plant floor environmentsGood understanding of automation systems Ability to work with minimal supervision and proactively solve problemsExcellent communication and customer service skillsInternal Customer Management - openness to listen, understand, troubleshoot, and resolve issues at the site Adhere to and enforce use of Corporate Standards and PoliciesSkillsWindows 11, macOS, Printer Support, Active directory, SCCMTop Skills DetailsWindows 11,macOS,Printer SupportAdditional Skills & QualificationsKey Technical MetricsQuarterly Customer Satisfaction Survey resultsSLA (Service Level Agreement) breachesNumber of Infosecurity breachesNumber of severe and major incidentsResponsiveness to escalationsNumber of incidents capturedMean time to close tickets on Service Now Aging of ticketsActive participation in key projectsActive involvement in automation projectsKaizen involvement at the sitesJob Type & LocationThis is a Contract to Hire position based out of Lapeer, MI.Pay and BenefitsThe pay range for this position is $32.00 - $37.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Lapeer,MI.Application DeadlineThis position is anticipated to close on May 19, 2026.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.