Remote Scheduling Coordinator

Job Title: Remote Scheduling Coordinator (Remote, Full-Time)Location: Fully Remote (Must be based in the U.S.)Employment Type: Full-TimeSalary: $55,000 – $72,000 annuallyCompany DescriptionTitan Roofing is a family-owned business based in Springfield, MO, providing top-quality residential and commercial roofing services. Known for its simplified and transparent business model, the company specializes in laminate, tile, metal, and TPO roofing, as well as flat roof options and new construction projects. Titan Roofing prides itself on exceptional customer service, with over 20 years of claim resolution experience, a 10-year no-leak guarantee, and the use of high-quality materials.Role DescriptionThis is a full-time remote role for a Scheduling Coordinator. The Scheduling Coordinator will be responsible for managing appointment scheduling, coordinating with internal teams, and providing exceptional customer service through phone and email communication. Additional responsibilities include maintaining calendars, performing administrative tasks, and ensuring efficient time management for clients and the team.Key ResponsibilitiesSchedule and coordinate roofing inspections, estimates, appointments, and follow-up visitsCommunicate with customers via phone, email, and text regarding appointment confirmations and scheduling updatesMaintain and update calendars for sales representatives, project managers, and field teamsReschedule appointments as needed and promptly communicate any changes to all parties involvedEnter and manage customer information accurately within company systems or CRM platformsFollow up with leads and customers to confirm appointments and maintain engagementCoordinate internally with team members to ensure efficient scheduling and workflowMonitor daily schedules to avoid conflicts or delaysProvide administrative support related to scheduling, customer communication, and project coordinationMaintain professionalism and excellent customer service during all interactionsAssist with organizing documents, reports, and operational records when neededParticipate in virtual team meetings and training sessionsBenefits:  401(k)  Dental insurance  Health insurance  Health savings account  Life insurance  Paid time off  Vision insuranceQualificationsStrong interpersonal skills and excellent communication skillsProficiency in appointment scheduling and phone etiquetteExperience in administrative assistance and calendar managementDetail-oriented with strong organizational and time management abilitiesBasic proficiency in Microsoft Office or similar softwareAbility to work independently and meet deadlines in a remote work environmentPrior experience in a customer-facing or scheduling role is a plus