Digital Guest Experience Manager

Position Summary:The Digital Guest Experience Manager is responsible for leading and advancing Graton's end-to-end digital guest ecosystem across the mobile app, website/player portal, mobile web, social gaming platforms, digital messaging channels, and on-property digital touchpoints.This role serves as the internal advocate for the guest, ensuring digital experiences, including promotional drawings, personal progressive jackpots, virtual host engagement, service windows, kiosks, mobile ordering, valet system integrations, and digital payment initiatives, are intuitive, transparent, engaging, and aligned with Graton's loyalty and marketing strategies.The Digital Guest Experience Manager will lead and drive digital experience initiatives supported by executive leadership, collaborating closely with IT product managers, project managers, business analysts, vendors, and cross-functional business teams to ensure successful execution and continuous improvement across both online and on-premise environmentEssential FunctionResponsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our valuePerform responsibilities in accordance with all Graton Resort & Casino standards, policies,and procedures .Digital Guest Experience LeaderLead and continuously enhance the end-to-end digital guest experience across the mobile app, website/player portal, mobile web, social gaming platforms, kiosks, service windows, on-property promotions, mobile ordering, valet systems, and integrated digital payment solutions from a guest-first perspectiveOwn experience strategy and optimization for advanced digital features, including promotional drawings, personal progressive jackpots, virtual host functionality, on-property promotional execution, and social gaming initiatives to drive adoption and engagementIdentify friction points, usability gaps, and opportunities across the full digital and on-premise guest journey, ensuring a seamless, intuitive, and consistent experience across all platforms and physical-digital touchpointsRequired QualificationsAbility to communicate effectively with Guests, Team Members and Management in both written and verbalBachelor's degree in Digital Strategy, Business, Hospitality, or related field (or equivalent experience3. 5+ years of experience in digital experience, marketing innovation, guest engagement, or related rolesExperience working with mobile apps, web platforms, CRM/loyalty systems, and digital messagingStrong understanding of UX principles and customer journey optimizationFamiliarity with AI-driven personalization and marketing automation technologies preferredAbility to collaborate effectively across marketing, rewards, IT, and external vendorsStrong analytical thinking and ability to translate guest insights into actionable iniativesExcellent communication and stakeholder management skillsGaming or hospitality industry experience preferred