General Manager Operations

Company SnapshotOver the last 50 years, tire lifespans have tripled — and Texas Test Fleet's data is part of why. Larger and heavier vehicles, EVs, and rising regulatory attention to tire wear are expanding demand for our work and making it more important than ever. We are a long-established, stable, and well-regarded business, with deep client relationships and a reputation built on accuracy and reliability. This is a growth-investment role: as demand rises, we are investing in modern operating systems and strong leadership to scale efficiently across both sites and extend our advantage for the next decade.The MissionLead the next phase of operational growth — strengthening and standardizing one efficient, high-margin operating system across both sites, tailored to each site's needs, and scaling it to meet rising demand — all while upholding our standards for safety and engineering-grade data quality.Reporting & ScopeReports directly to the President.  As General Manager, Operations, this leader owns the company's operating engine end-to-end — staffing, scheduling, fleet, procurement, the cost model, and the systems behind them — across both operating sites, working alongside the commercial (Account Director) and quality (QA Manager) functions.The OutcomesPhase 1 — Strengthen and Standardize the Operating System (roughly months 0–12)1. Optimize cost-per-mile and unit economics across the business (the #1 metric)Establish a clear, fully-loaded cost per test mile at each site, and improve it through operational efficiency — ensuring growth is built on strong, healthy margins. Margin per mile is the north star of Phase 1.2. Build one operating system, applied across both sitesDevelop a standardized core operating system — scheduling, staffing, fleet, procurement, and metrics — consistent in principle and tailored to each site's conditions. One excellent playbook, locally calibrated.3. Maximize asset and labor efficiency at every siteIncrease Vehicle Utilization, optimize Turnaround Time and Shift Length — so people and fleet produce more profitable miles from existing capacity.4. Unify scheduling into a single source of truthBring Operations, Yard, and Driver schedules — within and across sites — into one integrated system with stable, published shift times and clear daily priorities.5. Strengthen workforce stability and retentionBuild a strong, reliable driver workforce through consistent schedules and excellent access to scheduling information — making Texas Test Fleet a place where drivers want to stay and grow.6. Ensure reliable, on-time convoy executionDeliver consistent, on-schedule convoy departures and returns through strong coordination across drivers, fleet readiness, and dispatch.7. Install the metrics, costing, and management cadenceStand up the cost model, KPI dashboards, shared definitions, and a cross-site review rhythm — making performance clear, comparable, and ready to scale.Phase 2 — Scale the System for Growth (roughly months 12–24)8. Scale to our mileage and growth targets — profitablyWith the operating system strengthened and standardized, grow output to meet rising demand across both sites — expanding throughput and workforce while holding or improving the cost-per-mile and margin gains from Phase 1.Non-Negotiable (Both Phases, All Sites)9. Safety and data quality are absoluteEfficiency and growth never come at the cost of integrity. Route paths, speed requirements, calibration procedures, tire positioning, and inflation specs are followed exactly. This is engineering test data — our standards are uncompromising.The CompetenciesRole-specific — must have·        Systems builder — has designed and strengthened operating systems, not just run existing ones·        Multi-site operator — has standardized and managed operations across more than one location·        P&L / unit-economics fluency — thinks in cost-per-unit, margin, and efficiency alongside volume·        Leads large hourly workforces — proven retention and engagement across locations·        Mastery of the mechanics of scheduling — shift design, coverage, cross-site coordination·        Hands-on operational presence — engaged in the yard and on the floor at each site·        Lean / process-improvement instinct — continuously improves efficiency, flow, and asset utilizationCulture / character — must have·        Disciplined sequencer — builds a strong, efficient system as the foundation for growth·        Standardizer with judgment — knows what to make uniform and what to tailor to each site·        Uncompromising on safety and data integrity·        Clear, consistent communicator of priorities across teams and sites·        Bias for action, accountability, coachability, high integrityStrong A-Player SignalThe best candidates can walk through a specific operating system they built, made efficient and profitable, standardized across multiple sites or units, and then scaled — explaining:1.      What the operation(s) looked like — including the economics — when they took ownership2.      The opportunity or efficiency lever they identified3.      The metrics (especially cost and efficiency metrics) they introduced4.      The structural changes they made — and how they standardized them across locations5.      The measurable results — both margin/efficiency gains and subsequent growthLikely Backgrounds·        Multi-unit / district retail operations (e.g., Discount Tire district manager)·        Energy / oilfield field logistics across regions·        Manufacturing / multi-plant operations (P&L + lean)·        Transportation / multi-terminal operations·        Military logistics·        Rental / utility / municipal fleet operations (multi-yard)·        Airport ground operations (multi-station)·        Field service / mobile-workforce operationsWhy You'll Love It Here — The 5 F's Fit A high-impact growth mandate — build operational excellence across sites, then scale it — at a stable, respected company, reporting directly to the President. Family San Antonio: 7th-largest U.S. city, low cost of living (89th of top 100), relaxed pace, a great place to raise a family — with relocation assistance. Freedom You own operations across the business — staffing, scheduling, fleet, procurement, the cost model, and the systems behind them. Fortune Competitive base plus a performance-based variable plan tied directly to the efficiency and growth you create, with a clear path to expanded executive scope. Fun World-class BBQ, Mexican food, and steak; mission-driven work at the center of a more-important-than-ever industry. Authority & Interfaces Reports to President Leads (both sites) Driver Supervisors → Dispatchers & Drivers; Yard Supervisors → Technicians; Shop Supervisors → Mechanics Partners with Account Director (client communication & project requirements); QA Manager (test-procedure adherence & data quality)Location Based in San Antonio, TX, with regular on-site presence at both operating sites (incl. Devine, ~20 min south on IH-35). Relocation expected. Compensation & Benefits Base salary $80,000 – $120,000, commensurate with experience Variable / bonus 100% – 200% of base, tied to efficiency (Phase 1) and profitable growth (Phase 2) targets Healthcare PPO through Blue Cross Blue Shield Vehicle Stipend, with work-mileage deduction Retirement 401(k) with company match Time off PTO and paid holidays Relocation Assistance provided; long-term San Antonio commitment expected