Medical Front Office Manager

Greenwood Pediatrics, P.C. is one of the most well-respected and influential pediatric practices in the south Denver metro area. With a long history of innovation and dedication to the wellbeing of children in our community, the 24 providers across three locations are committed to continuing our mission to provide the highest quality pediatric primary care in a compassionate and supportive environment. To learn more about our practice, please visit www.greenwoodpediatrics.com.We are seeking an enthusiastic and experienced Front Office Manager to oversee Patient Representatives across our three locations in Centennial, Littleton and Parker. Our ideal candidate will have strong motivational personnel management experience in a healthcare setting, outstanding customer service standards, experience managing multiple provider schedules, and will possess excellent critical thinking skills.This opportunity is full-time (5 days per week), rotating across all three practice locations.ESSENTIAL DUTIES and RESPONSIBILITIESLeadershipPromote the values and strategic vision of Greenwood Pediatrics.Provide leadership to Patient Representatives and set a standard for excellent service.Provide day-to-day direction and assistance to Patient Representatives and Leads/Trainers.Ensure adequate daily staffing at all locations and fill in if necessary.Collaborate with other dept. supervisors and managers for process improvement.Participate actively in quality program and other committees.Attend and contribute to regular leadership and process improvement meetings.CommunicationUtilize clear and concise communication with patients and their families, direct reports, providers and colleagues.Facilitate and promote interoffice communication with clinical, billing, medical records & administration departments.De-escalate issues with parents/patients by employing accepted techniques and in accordance with company values. Develop these skills in Leads/Trainers and other team members.Personnel ManagementConduct application reviews, phone screenings, interviews and reference checks.Oversee training of new hires in partnership with designated trainers.Perform 45- and 90-day evaluations with new hires and trainers to ensure competency.Monitor productivity and work quality of Patient Representatives and provide coaching as needed.Identify and provide opportunities for team and individual growth.Provide ongoing coaching and counseling for employee performance improvement, issuing corrective/disciplinary action when necessary.Conduct annual performance evaluations.Deter gossip and negativity by setting expectations and modeling appropriate behavior.Ensure staff compliance with the Greenwood Pediatrics Employee Handbook.Other TasksMonitor multiple provider schedules for accuracy.Function as Epic front office “superuser” to facilitate training and support team.Submit online tickets for IT and EHR performance issues.Schedule building maintenance and repairs as needed.Order and track employee uniforms.Place non-medical supply orders and ensure inventories are maintained.Perform general clerical and other duties, as assigned.SUPERVISORY RESPONSIBILITIESDirectly supervise 10-15 Patient Representatives across three locations.QUALIFICATIONSRequirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.EDUCATION and/or EXPERIENCEAt least two years of medical office & medical personnel management experience is required; pediatric experience and college degree are preferred.LANGUAGE SKILLSAbility to interpret technical procedure manuals and government regulations. Ability to effectively present information and respond to questions from physicians, management, vendors, patients and the public.REASONING ABILITYAbility to define problems, collect data, establish facts and draw valid conclusions. Ability to apply a variety of technical instructions and deal with abstract and concrete variables. Ability to interpret instructions furnished in written, oral, diagram or schedule form. Ability to identify and create solutions to workflow, scheduling, personnel and other problems.OTHER QUALIFICATIONSMust have strong critical thinking, data management, excellent written and verbal communication, planning, motivation and decision-making skills.Must be able to collaborate with others and work effectively in team settings, while recognizing and respecting cultural and other differences.Must be detail oriented with the ability to organize, prioritize and coordinate multiple tasks as well as switch tasks frequently.Must be able to remain calm and effective in emergency situations.Must be professional, flexible and caring and exhibit a compassionate and sensitive attitude toward patients, families, colleagues & direct reports.Must possess strong computer skills, including EMR and Microsoft Office experienceMust be able to work independently and creatively and troubleshoot autonomously.Must have ability to meet deadlines in a fast-paced environment.APTITUDES REQUIREDMust have a high level of energy with the ability to adjust to any justifiable pace. Must make decisions based on fact rather than emotion. Must refrain from participation in gossip and judgment by always maintaining professionalism. Must exhibit behavior that emphasizes compassion, quality, loyalty and service. Must have ability to establish and maintain effective working relationships with patients, their families and staff members.PHYSICAL DEMANDSWhile performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel. The employee is required to stand, walk, sit and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.WORK ENVIRONMENTThe work environment described here is representative of those an employee encounters while performing the functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.Job Type: Full-timeBenefits:401(k)Dental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offVision insurance