Aftermarket Customer Service Specialist

The Aftermarket Customer Service Specialist will be the first point of customer contact for the repair center business and must have effective skills to service and manage multiple customers simultaneously. In addition, this position will be responsible for creating and maintaining appropriate metrics needed to optimize on-time delivery and satisfy customer support needs. Candidate must have a high attention to detail, excellent communication skills, insights into operational flow and be a self-starter to work in a fast-paced flexible manufacturing environment. Strong computer skills and effective problem solving/decision making skills are required. This position reports directly to the Aftermarket Sales Manager.Job Responsibilities:Provide all repair center customer communications via telephone or e-mail, as applicable, to assure customer satisfaction and maintain customer status awarenessPricing, quoting, purchase order review and order entryCoordinating with receiving and providing delivery commitmentsResolving customer issues and expediting repairsOffering expedite options as well as other means to meet customer's support needsInterface with Operations to assure customer expectations for TAT and repair support are achieved in concert with shipping goals and service growth initiativesEstablish and maintain processes to manage customer awareness and track repair center performance in conjunction with OperationsRegularly communicate with Aftermarket Sales Manager for new repair customer developmentCreate and communicate new ideas for growth of Service Center with Aftermarket Sales ManagerDevelop new customers with direct verbal communication to fully support their needs with the full range of AMETEK support capabilitiesJob Requirements:Bachelor's degree in business field is preferred. Associate's degree in business field is required or equivalent combination of training and experiencePrior Repair Service Center experience required and Customer Service experience within the Aerospace industry preferredExcellent verbal communications skills with ability to communicate verbally in one-on-one or group situations with customers, co-workers and managementAbility to interact in a positive and professional manner and to develop and maintain strong working relationships with customers, co-workers and management; the ability to respond promptly to needs and requests for service and assistance; and ability to meet commitmentsAbility to make good decisions, including exhibiting sound and accurate judgment; supporting and explaining reasoning to decisions; including the appropriate people in decision-making process; making timely decisions; and identifying when issues should be escalated to business unit managerStrong attention to detail and focus on quality and accuracyAbility to prioritize and plan work activities; use time efficiently; and work with deadlines without being prompted and without excess supervisionExcellent computer skills using Outlook and Microsoft Office Suite and EXCEL skillsAbility to learn Oracle MRP system for order tracking and material managementCompensationEmployee Type: SalariedSalary Minimum: $60,000Salary Maximum: $80,000Incentive: NoDisclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.For more information on AMETEK's competitive benefits, please click here.AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.Nearest Major Market: Wichita