Support Analyst I (Hybrid Role)

The Support Analyst I is responsible for the following: System Support and Operations Configure and test common configuration changes to our clients’ Randomization and Trial Supply Management (RTSM) applications, executing the configuration change process. Write and execute test approaches that mitigate the risk of change. Be able to explain the common features and configuration options of our applications to internal and external partners. Solve simple & medium complexity issues and questions, describing the technical solutions in a way that clients can understand. Document investigation steps and technical configurations. Execute other support tasks including data changes, operational monitoring, validation, and integrations setup & testing. May serve as Customer Support point of escalation for any system or support issues where required. REQUIRED EXPERIENCE No previous experience is required with the appropriate degree. EDUCATION AND/OR CERTIFICATION REQUIREMENTS The candidate must possess at minimum a bachelor’s degree in a life science, supply chain management, or information technology field, or have equivalent experience. OTHER SKILLS/REQUIREMENTS Excellent organization and time management skills Excellent written and verbal communication skills Attention to detail Ability to work in a fast-paced environment Ability to multi-task Ability to work in a team 4G Clinical is honored to be part of Fast Company's 2020 Best Workplaces for Innovators list, citing businesses and organizations that demonstrate a deep commitment to encouraging innovation at all levels. 4G Clinical came in at #8 for its dedication to building a culture that fuels innovation, curiosity, and the spirit of experimentation in all facets of the business from product development and brand to services and staffing. We were also voted one of the 2018 Best Places in Health Care & Biopharma by Great Place to Work® and FORTUNE. About Us 4G Clinical is a global leader in randomization and trial supply management (RTSM) and supply forecasting optimization software for the life sciences industry, offering the only fully cloud-based, 100% configurable and flexible solutions utilizing natural language processing (NLP) to accelerate clinical trials. 4G Clinical is headquartered in the Boston Biotech corridor of Wellesley, MA, with offices in Europe and Asia. For U.S.-based candidates, we offer compelling benefits to our employees, including: Health, dental, and vision benefits Unlimited Vacation Days for Salaried Full-time Employees FSA and Dependent Care Accounts Company Paid Disability and Life Insurance Global mental health benefit Generous 401k program Paid sabbatical program Option Grants 4G Clinical is proud to be an Equal Opportunity Employer, and it is foundational to how we recruit and hire our talented team. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.