Business Development Representative/Internet Sales

Business Development Center (BDC)Job description and responsibilitiesManaging inbound/outbound calls, emails, and text messages for internet leads that convert into showroom visits /appointments. Using the tools provided to you such as scripts and training to provide customer satisfaction. Lead Management: Responding promptly to internet inquiries, phone calls, and text messages. Including both outbound and inbound calls.Appointment Setting: This includes scheduling appointments and confirming appointments to reduce no - shows.Outbound Follow up: conducting a high volume of outbound calls (50-150 per day), sending emails and text to keep the customer engaged until you set an appointment.CRM Data Entry: insuring accurate up to date customer records in the CRM. This includes names, phone numbers and email addresses for marketing.Providing Customer Experience: Addressing customers' concerns and providing accurate information.Product Knowledge: Staying current on vehicle inventory, pricing, promotions, and incentives.Follow up for co - workers: Responding to customer inquiries when a co- worker is out of the office.Must be able to work nights and weekendsValues - integrity, drive, team playerCustomer service skills - excellent interpersonal skills, upbeat personality and strong work ethicExcellent computer skills and ability to adapt to various dealership systemsProblem Solving skillsMulti-tasking is essentialBENEFITS:Medical, Dental, & Vision benefitsAccrued Vacation Time401K Plan Life & Disability InsuranceExtensive training and supportEmployee vehicle purchase plansDiscounts on products and services