Customer Care Professional [Part time]

Job TypePart-timeDescriptionPosition OverviewWe're looking for a reliable and solutions-oriented Customer Service professional to support Bread Alone's customers across phone, email, and online channels. This role is responsible for responding to inquiries, resolving issues, entering wholesale customers' orders and PO's, and ensuring a consistent, high-quality experience across all touchpoints.The ideal candidate is organized, clear in communication, and comfortable navigating multiple systems. They'll work closely with our Sales, Hospitality, and Customer Care teams to ensure customers-whether wholesale buyers, small business owners, consumers or café guests-receive timely, accurate, and high-quality support. This role is critical in maintaining strong customer relationships and upholding Bread Alone's commitment to quality and care.RequirementsDuties and Responsibilities:Represent Bread Alone with care and clarity by responding to customer and consumer inquiries via phone, email, and social media in a timely and professional mannerDocument and track customer interactions, feedback, and resolutions using internal systemsResolve order issues, delivery problems, and general complaints across wholesale, Greenmarket, and café channelsEscalate complex or unresolved issues to the appropriate team or manager when neededCollaborate with internal teams (Sales, Hospitality, Distribution, and Production) to troubleshoot and follow through on customer needsMonitor and maintain the Customer Response log to ensure nothing is missed or delayedProvide clear, accurate information on products, policies, and availabilityIdentify recurring issues and share insights to improve customer experience and internal processesListen and communicate effectively with customers, consumers, employees, and teammates; provide feedback to manager on any issues and seek support when necessarySupport seasonal outreach and proactive communication (ex: order changes, service disruptions, promotions)Maintain a positive, solutions-focused tone that reflects Bread Alone's values in every interactionFollow Bread Alone's quality and food safety standards Perform other duties as assigned by the manager Job Requirements:Strong written and verbal communication skills Customer service or support experience strongly preferred Comfortable using email, Slack, Google Suite, spreadsheets, bakery ERP system, Mailchimp, Asana, customer service and sales software, SamsaraAbility to stay organized and handle multiple tasks at onceStrong problem-solving skillsDetail orientedRespect for and comfort with a diverse and inclusive workplaceThe Bakery is open 365 days a year and team members must be willing to work consistently throughout the year, which includes holidays and weekendsJob Type: Part time, non-exempt. Monday, Wednesday and Thursday 8am to 4pmCompensation:$18.00 to $24.00 per hourBread Alone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices regarding citizenship and immigration status. We will provide reasonable accommodations for individuals with disabilities and for religious observances, provided that such accommodations do not create an undue hardship for the company. Salary Description$18.00-$24.00