Remote Customer Support Advisor

About the Opportunity We work with union members, credit union members, association groups, and their families across Canada to help them access long-term benefit programs designed to provide financial protection and peace of mind. Our mission is to support working families with clear, professional guidance and ensure they understand the coverage options available to them.As our team continues to grow, we're looking for motivated, people-focused individuals who are ready to build a meaningful career in a fully remote environment.What You'll Do In this role, you'll connect with families virtually and help guide them through their permanent benefits program from start to finish. You'll be responsible for creating a smooth, professional experience while ensuring each member receives accurate information and support.Your responsibilities will include:Reviewing benefit options with members through Zoom appointmentsExplaining programs in a clear, simple, and professional mannerAssisting with documentation and ensuring details are completed accuratelyBuilding lasting relationships through consistent follow-up and serviceWorking with your team to improve communication, organization, and client experienceParticipating in ongoing training and development to strengthen your skillsWhat We\'re Looking For We\'re looking for individuals who are reliable, coachable, and comfortable communicating with people in a virtual setting. Previous experience in customer service, administration, sales, or client support is helpful, but not required for the right candidate.QualificationsMust be legally authorized to work in Canada or USHigh school diploma or equivalent requiredPost-secondary education is considered an asset1+ year of customer support, administrative, or client-facing experience preferredComfortable using Zoom, email, and basic computer systemsKey SkillsStrong verbal and written communication skillsExcellent organization and attention to detailAbility to adapt in a fast-paced remote environmentProfessional, positive, and solution-focused attitudeStrong time-management skillsTeam-oriented mindset with a willingness to learnWhy Join Us?Comprehensive Benefits– access to dental, prescription coverage, travel insurance, and moreFully Remote Flexibility– work from home with more control over your scheduleCareer Development– structured training, mentorship, and advancement opportunitiesPerformance Incentives– bonuses, recognition, and incentive travel opportunitiesSupportive Culture– a positive team environment where effort and growth are valuedPurpose-Driven Work– help families better understand programs designed to protect their future#J-18808-Ljbffr