Digital Business Analyst

Date Posted: 05/04/2026Hiring Organization: Rose InternationalPosition Number: 500724Industry: Software/Financial Services/IT CompanyJob Title: Digital Business AnalystJob Location: San Diego, CA, USA, 92129Work Model: HybridWork Model Details: Hybrid: 3 days/week onsiteShift: 8 am to 5 pm PSTEmployment Type: TemporaryFT/PT: Full-TimeEstimated Duration (In months): 12Min Hourly Rate($): 70.00Max Hourly Rate($): 80.00Must Have Skills/Attributes: A/B testing, Data Visualization, Python, SQLNice To Have Skills/Attributes: TableauExperience Desired: SQL and Python expertise (3-5+ yrs); A/B testing and statistical analysis (3-5+ yrs)Required Minimum Education: Bachelor’s Degree**C2C is not available**Job Description***Only qualified Digital Business Analyst candidates located near San Diego; CA will be considered due to the position requiring an onsite presence***Education Bachelor's degree in a quantitative or technical field preferred, or equivalent practical experienceRequired Skills And Experience Proficient in SQL and Python Hands-on experience with Databricks, data pipelines, and ETL processes Strong data visualization skills; experience with Tableau and/or Qliksense Demonstrated ability to work independently and manage multiple priorities under tight timelines Strong cross-functional communication skills; comfortable working with marketers, vendors, product managers, and CX teams Detail-oriented with a tactical execution mindset Experience and strong interest in applying AI to automate data operations workflows Familiarity with auto dialers and outbound call platforms Experience working with data APIsPreferred Qualifications Experience with A/B testing and statistical analysis Familiarity with multi-touch outreach channels (email, outbound calls, SMS) Experience with outreach automation platforms or dialer systems Background in retention, churn intervention, or customer lifecycle marketingJob DetailsCX Data Operations is the engine behind Service Recovery campaigns that touch 11 million TurboTax and Center of Money customers annually. This contractor role is critical to stabilizing operational coverage, restoring SLA performance, and building AI-driven automation into the team's core workflows. You'll work across list management, dialer optimization, compliance execution, and campaign analytics — with a strong mandate to reduce manual lift through intelligent tooling and automation. This is a high-impact, hands-on role for someone who thrives in a fast-moving environment, can work independently, and is passionate about using data and AI to scale operational efficiency.Key Responsibilities Support and execute automated list management across multiple Service Recovery and Regulatory programs Manage and optimize dialer performance, including throughput tuning and audience targeting for outbound call campaigns Build and maintain dashboards that support campaign visibility, performance tracking, and operational health monitoring Develop and manage data pipelines that power campaign execution Ensure compliance with National DNC requirements and Sanctions Screening processes Fulfil ad hoc campaign and data requests within 1–2-day SLA targets Implement AI-driven automation across list generation, campaign orchestration, dialer optimization, and ad hoc request fulfilment Support forecasting efforts Collaborate cross-functionally with CX, data science, marketing, product, vendors, and engineering teams**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**BenefitsFor information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay EquityFor information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).