Production Support Analyst- (CA tool with ATM knowledge))

Title: Production Support Analyst- (CA tool with ATM knowledge))Exp: 5+ yearsLocation: US, Atlanta, GA (Onsite)Qualification: Bachelors or Masters in Computer Science/ IT or Computer ApplicationsOpus Consulting Solutions focuses on shaping the future of payments technology. With experience building highly innovative solutions and products, we combine our deep technology proficiency with unmatched domain expertise in Payments and Fintech, enabling us to deliver unparalleled quality and value in everything we do.For the last 26 years, our team works with a diverse global customer base, ranging from start-ups to Fortune 500 financial leaders, all focused on digital transformation and driving innovation in payments.We’re headquartered in Alpharetta, Georgia, USA.ITCM Cash and Logistics Job Description:As a Senior Technical Operations Associate, you will assume critical day-to-day responsibilities which include developing support utilities and applications for managing services configurations, addressing client/vendor/internal escalated requests for assistance, engaging with implementation teams on the build-out of applications. Must have overall understanding of DevOps and fundamental multi-tier application support. Rotating on-call, project participation, and business continuity support for the Cash and Logistics products, Assist and develop scripting alerts to monitor production systems, respond to and troubleshoot escalated incidents. Must have excellent communication skills, as the role may interfaces with clients, vendors, and business partners.Must have knowledge CA Server Automation using the CA toolMust have Solid experience scripting in PowerShellMust have understanding of DevOps environmentsStrong knowledge of Microsoft Office SuiteExperience with Windows systems troubleshooting Familiar with SQL for Oracle or SQL ServerGood to have experienced in Agile methodologiesExcellent communication skillsGood to have ATM knowledge, Splunk and ExtraHopGood to have basic understanding of Linux, Azure Essential Job ResponsibilitiesCA Server Automation which includes CA ITCM – need knowledge with in using the CA tool.Experience with Windows systems troubleshooting within non-production and production multi-tier environments.24x7 on call support of applications on a rotating basis and participate in resolution of escalated incidents.Create application monitoring scripts and automate alerts that can inform of problems in logs files.Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.Point of escalation accountable for diagnosing and resolving customer impacting issues.Review turnover artifacts to ensure completion prior to executing production installs.Participate in assigned projects representing the support organization, communicate status, issues, and delivery risks.Support applications that support the Managed Services ATM fleet and Cash and Logistics.Perform coordination of cross-functional departments to identify project issues, monitor action items and follow-up to ensure resolutions.Participate in Patch deployment scheduling and grouping of deployments. Individual will validate systems are operating as they should after a Patching process has completed. Will work with release management when required. Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively.Maintain and/or create technical support documentation, and work with resources to assume the same.Good verbal and written communication skills to be used for creation and updating standard operating procedures.Must be able to operate in a team environment and be able to effectively communicate and work with team members globally.Basic Qualifications for Consideration:Education: Bachelor’s degree in Computer Science/Information Systems, or equivalent5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development. ATM application knowledge is a plus.CA Server Automation which includes CA ITCMHands-on knowledge of writing SQL for Oracle or SQL ServerSolid experience scripting in PowerShellMicrosoft Desktop Services, Virtual ServicesExperienced in Agile and DevOps environments and cultures.Certifications: Knowledge of ITIL production support best practicesATM knowledge and strong knowledge of Microsoft Office SuiteKnowledge of Splunk and ExtraHopBasic knowledge of Linux a plusKnowledge of Azure a plusCTRL M Knowledge