Customer Engineer

About Maintech and the Role: Maintech provides computer system and LAN/WAN services to mission critical, multi-vendor, multi-site applications in the Financial, Telecommunications and Research and Development markets. Maintech's broad spectrum of IT design, procurement, project management and maintenance services, includes 24/7 managed network and systems support. We have an opening for a technical professional to function as a Customer Engineer. We are looking for a self-motivated, dedicated individual who is ready to put their technical skills to work in a fast-paced, customer focused environment. Utilizing your technical knowledge, you will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose Oracle and HP servers in a critical environment. You will provide problem resolution or refer more complex issues to a Sr. Support Engineer. Maintenance of inventory and documentation of activity will demonstrate strong organizational skills. Must be available and oncall 24x7x365. The ideal candidate will be responsible for the hardware break/fix support. Experience in software support would be a plus; however, candidate should have some knowledge of windows, Linux and Solaris. Installs, troubleshoots, and maintains products/equipment (DELL, IBM and HP Servers). Identifies, analyzes, and repairs product failures, orders, and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Experience and Skills Required: Possess positive attitude and strong analytical skills Must be a self-starter who is able to work independently without supervision and within a team environment Must possess a professional demeanor and the ability to develop effective working relationships with end users and stakeholders Must be a good team player Working experience with Oracle/Sun HW a must Working experience with Remote Access Cards (IBM RSA, HP iLo, Dell IDRAC) Working experience with HP BL\DL\M\Blades\Apollo Working experience with DELL 13G/14G servers Working experience with IBM servers CompTia A+ Certification a plus CompTia Server+ Certification a plus HP Certification a plus Dell Certification a plus IBM Certification a plus Maintech, Incorporated is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law. Job Type: Full-time Pay: $34.00 - $36.00 per hour Benefits: 401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Vision insurance Work Location: On the road