Program Assistant

Admissions Assistant will serve as the contact and first line of information and resources for educators interested in or applying to PPE programs. The Admissions Assistant is responsible for providing outstanding customer service to prospective through enrolled participants and supporting the day-to-day work of the Admissions team, including:Communications and customer service:• Developing a broad understanding of the programs offered and audiences served by Professional Education; reviewing material, meeting with colleagues, and attending meetings in order to stay up-to-date for purposes of providing timely, detailed, and helpful information and resources to our constituents• Responding to inquiries received via the PPE Admissions email address and voicemails, answering general questions and forwarding and/or coordinating with colleagues as necessary• Managing the general PPE email inbox and internal ticketing system through Salesforce. Tracking and triaging all communications, reporting on the volume and nature of inquiries in order to inform the development of content and resources that proactively address common concerns and frequently asked questions and that support the development of processes and systems to efficiently manage inquiriesAdmissions and enrollment:• Oversee a small portfolio of online workshops and their entire enrollment cycle• Assist Admissions Team in sending communications• Assist Admissions Team in checking that applications and enrollment forms are complete; follow up with applicants as needed• Provide general support with processes, reports, and communications in the Applicant Tracking System and CRMData and reporting• Assist Admissions Team in compiling data for debrief/evaluation meetings after each program ends for purposes of identifying successes and areas for improvement• Respond to requests for data from colleagues within PPE and across HGSE and the Harvard community• Support the Marketing and Admissions Team's ongoing practices to ensure data accuracy and integrity within its databases and systems