Client Services Manager

AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients.AFM is seeking a highly motivated and detail-oriented Client Services Manager to join our team. The ideal candidate will manage a Client Services team, serve as the primary liaison between key clients and internal departments, and oversee client relationships from onboarding through ongoing portfolio performance.Location:100% RemoteSkills:Strong client relationship and account management capabilitiesExcellent written and verbal communication skillsKnowledge of collections operations, compliance, and performance metricsProblem-solving mindset with the ability to de-escalate and resolve issuesHighly organized with strong attention to detailAbility to foster a balanced environment of motivation and accountabilityKey Responsibilities:Primary client liaison and relationship managementClient onboarding and implementationPortfolio performance management and reviewsData analysis and client reportingData mapping and file integrityClient retention and growthQualifications:5+ years of progressive experience in client services, account management, or operations within a collection agency or financial services environmentProven success managing large, complex client relationships with high expectations for performance, compliance, and reportingIn-dept knowledge of collection workflows, portfolio performance metrics, placement strategies, and recovery analyticsDemonstrated leadership experience managing and developing Client ServicesExceptional communication skills with the ability to interact confidently with C-suite stakeholdersExperience handling client contract terms, fee structures, service-level expectationsAdvanced proficiency with collection systems, client portals, CRM tools, and reporting toolsPrior experience working directly within the collection industryBenefits:Competitive salaryHealth, dental, and vision insuranceFlexible paid time off and holidaysLife insuranceAD&D insurance401K profit sharing