Endpoint Technologies Specialist

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.Job Description:Job Summary – Endpoint Technologies SpecialistThe Endpoint Technologies Specialist delivers first‑ and second‑level technical support for internal users across the organization. This role supports Windows workstations, mobile devices, and core corporate technologies. Responsibilities include both hands‑on and remote support for applications, hardware, and platforms used by our domestic and international teams. A major focus of the role is managing all incoming and outgoing end‑user equipment—ensuring computers and smartphones are inventoried, cleaned, prepared, and ready for deployment.Essential ResponsibilitiesManage the inventory, imaging, deployment, and support of desktop and laptop systemsDocument processes and maintain accurate technical documentationInstall, maintain, and support hardware, operating systems, and applicationsParticipate in maintaining the deployment environmentWork support queues to identify and resolve technical issuesAssist with equipment moves for users and office locationsProvide support for laptops, tablets, and smartphonesCreate, deactivate, and manage Active Directory objectsAssess and help integrate new technologies into the production and support environmentCollaborate with the Director of Corporate IT and partner departmentsManage shipping and receiving of all IT equipmentQualifications & CharacteristicsStrong problem‑solving skills with the ability to coordinate and implement solutionsExcellent organizational and time‑management abilities; capable of managing multiple tasks simultaneouslyStrong analytical skills and effective verbal and written communicationAbility to integrate into team environments and lead projects when neededAbility to learn new technologies quickly and develop standard operating proceduresDemonstrates resourcefulness and perseveranceFlexibility to work outside standard hours when necessaryA+ certification or 1–2 years of extensive PC hardware experience (laptop repair a plus)Network+ certification or 1–2 years of x86 server hardware experience1–2 years of Microsoft Active Directory administrationMTA or MCSA in supported Windows workstation/server technologies2–4 years of desktop OS and application support in a mid to large‑sized environmentStrong experience supporting current MS Office applicationsExperience documenting build standards and writing end‑user HOW‑TOsBasic understanding of IP networkingExperience in a 24×7×365 environment is a plusExperience with storage/retention environments is a plusAbility to lift and move boxes up to 50 lbs.Ability to work flexible hours as requiredThe Compensation range for this role is 45,000 to 55,000 USD annually and may be eligible for an annual bonus.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.Must be authorized to work in the United States for any employer. Your specific salary will be determined based on several factors:Location-based market rate for the roleYour abilities in relation to the job specificationPerformance during screening and interviewPay parity with the wider team in the considered locationFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.Click Here To Learn About Epiq's Benefits.Epiq Leadership CompassFosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.Build trust-based partnerships Nurture long-term relationships Remove collaboration barriers Celebrate cross-team successEngages & InfluencesInspires action and alignment through clear communication, purposeful influence, and a compelling vision.Use storytelling to build buy-inAlign communication with organizational goalsGuild alignment through strong engagementMaximizes PerformanceSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.Use data to identify improvement opportunitiesMake informed decisionsAlign team goals with boarder strategyEmpower teams to manage their own goalsTranslate vision into clear prioritiesPrepare for disruptions with strong change managementAchieves Operational SuccessDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.Improve workflows for team efficiencyUse clear documentation and expectationsResolve issues quickly using data and feedbackIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.