Medical Office Staff

Primary Job Duties: Greet, register, instruct, discharge, and provide general assistance to patients. Obtain demographic and financial information and enter into computer system/electronic medical record. Verify insurance eligibility and relevant information on payment policies and billing/collection processes. Verify and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility when applicable. Maintain and balance cash drawer. Maintain electronic medical record, scan and title documents appropriately. Confirm electronic medical record chart is complete, patient understands physician instructions and financial responsibility is settled before prior to patient leaving the center. Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request. Answer the telephone, take messages and forward them to the appropriate staff/provider. Help maintain patient flow within the center. Maintain a clean, orderly waiting room including reading material. Assist with the release of medical records. Demonstrate ongoing competency and proficiency in job requirements. Attending staff meetings. Assist with the orientation of new employees. Perform clerical tasks as required. Maintain strictest confidentiality. Other duties as assigned. Education: High school diploma or equivalent. Graduate of an accredited medical receptionist program preferred. Experience: Customer Service/Training preferred. Knowledge: Computer systems and applications including Word, Excel and email. Knowledge of medical terminology and basic office procedures. Ability to type 30 words per minute with 95% accuracy. Skills: Ability to work independently and with the public in a high-pressure environment. Detail oriented with excellent interpersonal communication skills. Ability to multi-task and prioritize workload.