Customer Support Specialist

Description: Calibrated To Exceed ExpectationsAt UniFide CST, we believe great service starts with real people who genuinely care. We’re looking for a Customer Support Specialist who takes pride in helping others, communicates clearly, and keeps things running smoothly behind the scenes. If you’re someone who enjoys solving problems, staying organized, and being the go-to person customers rely on, this role is built for you.Who We AreUniFide CST is a primary distributor of weighing systems, thermal printing equipment, and data collection software. With a long-standing reputation for superior service and trusted products, our technical services, sales teams, and partners work together to deliver solutions, not transactions. Our success is built on credibility, accountability, and long-term customer relationships.The RoleThe Customer Support Specialist is the frontline connection between customers and our company. You’ll support the Customer Experience Manager by leading day-to-day customer communication, supporting scheduling needs, coordinating with service technicians, and ensuring customers feel informed and taken care of from the moment they contact us to the moment their service is complete. This role exists to create a smooth, dependable, and transparent customer journey from start to finish.What A Day In The Life EntailsCustomer Communication & Service Support Respond to customer inquiries via phone, email, and online portals with professionalism and empathyProvide accurate updates on service status, timelines, and availabilityEscalate concerns promptly when customers need additional supportScheduling & Dispatch CoordinationAssist with scheduling service calls, calibrations, and installationsCoordinate availability and logistics with field technicians and service managers across multiple locationsSend confirmations, reminders, and prep notes to customersSystems & Data EntryCreate and maintain service tickets, warranty files, and customer recordsUpdate CRM and scheduling systems with accurate customer and service detailsCustomer Experience & Feedback SupportIdentify service gaps and report issues promptlyTrack and relay customer feedback to the Customer Experience ManagerWhat You Bring To The TableYou’re someone customers trust immediately because you communicate clearly, listen well, and genuinely want to help. You have a willingness to learn, a steady presence, and the ability to keep things organized, even on busy days. Most importantly, you’re the kind of person who shows up, supports the team, and treats customers the way you’d want to be treated.Required QualificationsA high school diploma or GED0–2 years of experience in customer service, dispatch, coordination, or an administrative support roleStrong written and verbal communication skillsComfort navigating ERP, CRM, and Microsoft Office toolsA team-first mindset with a knack for staying calm under pressureA detail-oriented approach to documenting and updating informationBenefitsHealth, dental, life, and vision insurance8 Paid Holidays3 weeks of PTO401(k) with company matchAnnual profit-sharing incentiveA supportive, team-first culture rooted in accountability and service excellenceOpportunities to grow with a company that values accuracy, dependability, and customer careWhy UniFide CSTWe believe a great customer experience begins with great people. As our Customer Support Specialist, you won’t just take calls; you’ll help shape how customers feel about working with us. You’ll work alongside a Customer Experience Manager who values clarity, teamwork, and continuous improvement. You’ll be supported, trusted, and encouraged to bring your best ideas forward as we build out a world-class customer experience function. If you’re looking for a place where steady, reliable work truly matters, UniFide CST is the perfect fit.