Computer Operator

Primary Objective of Position: Run a set of jobs per schedule to ensure production schedules are met along with printing associated reports. Will also be responsible for printing/binding owner manuals as requested by production. This will be a hybrid type of position, and the candidate will need to be flexible in working variable shifts and hours as needed. Key Areas of Responsibility Execute mainframe batch jobs according to predefined schedules. Monitor job completion and system performance; identify and resolve issues or escalate failures to appropriate support teams. Print, collate, and distribute system-generated reports accurately and on time. Monitor and manage ServiceNow tickets: resolve issues where appropriate and assign or escalate tickets to relevant teams as needed. Maintain accurate documentation of operational activities and incidents. Ensure compliance with company standards and operational procedures. Other duties as assigned based on current operational needs. Critical Competencies Good problem-solving skills are required along with the ability to interact with others. Strong organizational and time-management skills Excellent communication skills (written and verbal) Ability to work independently and as part of a team. Willingness to work flexible shifts, including nights, weekends, and holidays; basic understanding of IT systems and troubleshooting processes. Education & Experience High school diploma or equivalent required; additional IT or technical education is a plus. Previous experience in IT operations or mainframe environments preferred but not required.