Administrative Manager, Direct Services

Equal Opportunity EmployerThe mission of the Health Federation of Philadelphia is to promote community health by advancing access to high-quality, integrated, comprehensive health and human services. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status. This commitment applies to all aspects of the Health Federation of Philadelphia's employment practices, including recruiting, hiring, training, and promotion.JOB SUMMARYThe Division of Reproductive, Adolescent, and Child Health (ReACH) of the Philadelphia Department of Public Health (PDPH) is seeking an Administrative Manager, Direct Services to oversee the operational and administrative infrastructure for key direct service programs, including a newly integrated Doula Services Program (merging the Community Doula Support Program and Healthy Start Doula Program) and the Parents as Teachers (MOM-PAT) Home Visiting Program. This role provides administrative leadership across programs that support pregnant people, families, and young children, with a focus on improving perinatal and early childhood outcomes and reducing disparities, and will directly supervise the Administrative and Education Coordinator, Doula Services; the Program Manager, Doula Services, and the Program Manager, MOM-PAT. The Administrative Manager will play a critical role in supporting the operational integration of the doula programs while ensuring strong program management, fiscal oversight, and compliance with funder and model requirements.JOB SPECIFICATIONSResponsibilities/Duties:Administrative, Program, and Fiscal OversightProvides overall administrative leadership for the integrated Doula Services Program and the Parents as Teachers (MOM-PAT) Home Visiting ProgramSupports the operational integration of the Community Doula Support Program and Healthy Start Doula Program into a unified Doula Services ProgramOversees program operations, workflows, documentation systems, and administrative processes to ensure compliance with PDPH, funder, and model requirementsManages and monitors program budgets in coordination with PDPH fiscal staff and external partnersPrepares monthly and other required programmatic and fiscal reports and ensures timely completion of grant and contract deliverablesSupports program planning, sustainability, and expansion, including contributing to grant writing, contract renewals, and implementation of new initiativesUses adaptive problem-solving to address evolving program needs, funding requirements, and operational challengesStaff and Workforce AdministrationOversees onboarding, orientation, and administrative supervision structures for doulas and program staff across the integrated doula programMaintains supervision systems focused on administrative performance, documentation, workload management, and adherence to protocols (non-clinical supervision)Coordinates required trainings to ensure compliance with program, funder, and model expectationsIdentifies and supports professional development opportunities for staffProvides administrative oversight for Parents as Teachers staff to ensure fidelity to the modelProgram Coordination and PartnershipsWorks closely with the Programs Manager, Doula Services to ensure effective implementation of the integrated doula model, including participant flow and assignmentCoordinates across PDPH divisions, external agencies, and community partners to support integrated service deliveryQuality Improvement and Strategic SupportMonitors program implementation to identify gaps, inefficiencies, and opportunities for improvement, particularly during and after program integrationSupports continuous quality improvement efforts across programsContributes to strategic planning related to workforce development, service delivery, and program growthEducation:Bachelor's degree in public health, social sciences, public administration, or related field requiredMaster's degree in public health or related field preferredSkills/Experience:At least 3-5 years of experience in program management, administration, or direct service program operationsExperience overseeing program budgets and supporting fiscal monitoring and reportingPreferred experience in maternal and child health, home visiting, or community-based programsFamiliarity with Healthy Start and/or Parents as Teachers models preferredExperience supporting program implementation, integration, or scaling of services strongly preferredStrong written and verbal communication skillsSkilled in Microsoft Word, PowerPoint, and ExcelAble to handle multiple tasks and manage project timelines with a high degree of organizational skillAbility to work with a variety of cultures and diverse audiencesWork Environment: Standard office setting with extended periods at work station and periodic use of office equipment.Position Type and Work Schedule: Fulltime position, typical hours are Monday through Friday 8:30 am to 5:00 pm.Travel: Local travel to program sites, hospitals, community organizations, and meetings as needed.Physical Demands: Ability to transport materials and supplies, including occasionally moving items up to 25-30 lbs. Extended periods of computer use required.Salary and Benefits: Salary commensurate with experience. Expected range: $80,000-$88,000 depending on qualifications. Our employees are our most valuable resource, so we offer a competitive and comprehensive benefits package, which can include:Medical with vision benefitsDental insuranceFlexible spending accountsLife and AD&D insuranceShort- and long-term disability insurance403(b) Retirement Plan, with a company contributionPaid time off including vacation, sick, personal and holidayEmployee Assistance ProgramEligibility and participation is handled consistent with the plan documents and HFP policy.DISCLAIMER