Customer Service Representative Remote

We are looking for a customer service representative to join our team.This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.ResponsibilitiesManage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.Requirements1-2 years proven experience in supporting client success.Excellent written and verbal communication skills.Ability to address complaints and issues with effective solutions and a positive attitude.Passion for delighting customers with above and beyond service.Excellent time‐management and prioritization skills.Familiarity with CRM system.#J-18808-Ljbffr