Computer Field Analyst

Title: Computer Field AnalystCompany OverviewGlint Tech Solutions is a women-owned global staffing and IT recruiting firm connecting top technical talent with leading enterprise clients across the United States and Canada.Project DescriptionOur client, a large enterprise organization, is seeking a Computer Field Analyst to provide essential face-to-face and remote technical assistance to internal employees across a wide range of hardware and software issues. This hybrid role is based in Oakland, CA and requires hands-on field support experience within a large enterprise network environment. The ideal candidate brings strong troubleshooting skills, a customer-first mindset, and the ability to collaborate across IT teams to ensure efficient and reliable IT operations.Key ResponsibilitiesProvide comprehensive desktop and mobile device technical support to internal employees both onsite and remotelyTroubleshoot and resolve complex hardware, software, and network connectivity issuesFulfill client service requests and assist with IT-related inquiries in a timely and professional mannerCollaborate with other IT teams for escalated issues and system-wide eventsContribute to knowledge base development and process improvement initiativesMandatory SkillsMinimum 1 year of IT computer field support experienceAdvanced desktop hardware troubleshooting skillsAdvanced proficiency in Microsoft Office 365Intermediate network connectivity troubleshooting experienceIntermediate mobile device support experienceAdvanced peripheral device support skillsStrong customer service and communication abilitiesExperience supporting computing environments within a large enterprise network settingNice-to-Have SkillsExperience contributing to IT infrastructure projectsFamiliarity with ITSM or ticketing platforms such as ServiceNow or JiraBackground in enterprise IT environments with distributed user bases