Software Engineer

DevOps / Testing Lead – ServiceNowOnsite, Chicago, ILWe are seeking a ServiceNow DevOps & Testing Lead to drive engineering quality and release excellence for the ESM convergence program. This role will own DevOps practices, testing strategy, and go-live readiness, ensuring stable, secure, and high-quality ServiceNow deployments.• Lead engineering delivery and testing for the ServiceNow ESM convergence, ensuring high quality, predictable development through strong DevOps practices, disciplined releases, and adherence to platform standards• Define and enforce DevOps standards for ServiceNow development, including:o Environment strategy and management (dev/test/prod parity)o Managing update setso Automated testing and deployment pipelines where feasibleo Release and rollback discipline• Partner with development teams to ensure secure, compliant, and repeatable releases across the Golden Instance• Enforce coding, configuration, and testing standards across all ServiceNow development work• Lead code reviews and ensure adherence to OOTB first and reuse principles defined by the Platform Architect• Define and own the end-to-end testing strategy for ESM convergence, including functional, regression, integration, and upgrade testing• Establish common quality standards and entry/exit criteria for builds, releases, and go-lives across all waves• Act as the single point of accountability for go-live quality readiness• Lead the adoption and scaling of ServiceNow Automated Test Framework (ATF) for regression and functional testing• Partner with DevOps and Development Leads to embed testing into the release and deployment discipline• Own defect triage, prioritization, and root cause analysis in partnership with Development teams and Architecture• Provide clear, objective quality and risk reporting to program and executive leadership.#LI-CGTS#TS-5775