Senior Account Manager

Role Location: Greater Minneapolis/St. Paul area (partial in-office requirement)About Bold Orange:Bold Orange (BOCO) is a customer experience company. We believe authentic human connections are the single most important driver of business and societal progress. We exist to create these connections across the customer lifecycle, from acquisition to engagement to retention. Our culture is one of curiosity, collaboration, proactivity and always bringing the outside, future focused perspective to our clients.Position Summary:Bold Orange is seeking an experienced, reliable, efficient, and uniquely qualified Senior Account Manager to join our growing, human-led, purposeful, brave, and future focused agency. As a member of our stellar client strategy and services team, you can expect to collaborate with the best of the best to identify, manage, and execute agency and client initiatives that result in forward thinking, top notch, customer experience solutions. The Senior Account manager, passionate for the details, proactive and resourceful, works to support “out of the box” solutions from start to finish.Duties and Responsibilities:Guide client objectives and timelines from conception through deliveryDive deep to learn the client’s business, including company business goals and objectives, products, markets, brand positioning, competitive landscape, industry, distribution, etc.Collaborate, contribute, strategize, and support client solutions that deliver “And Then Some”Develop, nurture, and grow strong client relationships, assessing client needs and proposing appropriate marketing servicesManage multiple, simultaneous projects working with cross-functional team members that include internal and external resourcesNegotiate changes, navigate challenges, and lead solutionsShare updates and results oftenCome prepared and confidently contribute to powerful client presentations to provide insights and solutionsBe an active listener and guide client meetings (in person, by phone or video conference) and ensure follow up on all discussions internally and externallyServe as a constant resource to the team and our clientsRequired Qualifications:4-6 years of client relationship management experience within a marketing/advertising agency settingBachelor’s degree in Marketing, Business, or Mass CommunicationsExperience with CPG, B2B, and/or B2C industries preferredSolid understanding of digital marketing and the implications that technology has on developing strategies and executionStrong email CRM experience a mustStrong ability to anticipate, plan and prioritize to manage the workload effectively and efficientlyConfidently own initiativesCommitment to deadlinesExcellent written and verbal communication skillsA “can-do” attitude that inspires your team and your clientsAdaptability and willingness to pivot with continuous changeStrong listening and negotiation skillsDesire to always be learning and growingWho We Are:Our tone is professionally sassy. We embrace meat raffles, hot seats, and the occasional Jell O shot. We like staff meetings that are informative, educational, and at times, damn funny. We believe in no hierarchy, no bullshit, no politics. Just honest, hard work and great fun.BOCO Salary & Benefits Statement:At Bold Orange, we’re committed to creating an equitable and inclusive workplace where every employee feels valued and supported.Compensation:We benchmark salaries across industry standards and local markets to ensure we offer competitive, fair compensation. Final offers reflect a candidate’s skills, experience, and location.Final compensation for this role is anticipated to be up to $75,000 per year.Benefits That Matter:Our benefits are designed to support life’s many stages—expected and unexpected. Eligible employees can access:Medical, dental, and vision insuranceVirtual mental health supportHealth Savings and Flexible Spending Accounts (including dependent care)Infertility and critical illness benefits401(k) with generous 6–10% employer contributionPaid parental leaveTuition reimbursementFree parking and commuter supportNote: Some benefits apply only to full-time employees.Equal Opportunity Employer:We are an equal opportunity employer, dedicated to a policy of nondiscrimination in employment on any basis including race, color, creed, gender, sexual orientation, age, disability, religion, national origin, marital status, familial status, ancestry, status as a veteran, status with regard to public assistance and any other characteristic protected by law. Bold Orange does not and will not discriminate against employees, prospective employees, clients or vendors.