Fulfillment Operations Manager, Day Shift

Who We AreAt Babylist, the work our fulfillment teams do reaches millions of families across the country — whether you're on the floor moving product or leading the operation that makes it happen. We're one of the leading platforms for expecting and new families — a $750M business with 10 million customers and eight consecutive years of profitability. Our fulfillment centers are where the mission becomes real, and the people who run them are a core part of how we deliver on it every single day.Our Ways of WorkingOur fulfillment teams work on-site in a fast-paced, team-driven environment where every role — from the floor to leadership — plays a direct part in delivering the Babylist experience to millions of families.What the Role IsThis role supports our Day Shift operations on-site at our Fulfillment Center in Commercial Point, Ohio, working Monday through Thursday from 7:00 AM to 5:30 PM on a 4/10 schedule. Babylist is hiring a highly floor-driven Fulfillment Operations Manager to lead a team of 190+ employees across fulfillment, inbound receiving, returns, and our kitting operation — including the team responsible for building Babylist’s core kits. This shift plays a critical role in the building, managing most inbound appointments and the majority of returns processing for the operation.This is a hands-on operational leadership role where you’ll spend the majority of your time on the floor coaching frontline leaders, monitoring workflow, resolving issues in real time, and keeping the operation running safely and efficiently. You’ll partner closely with Inventory, Safety, HR, and shift leadership teams while balancing daily execution with continuous operational improvement.This role is built for leaders who thrive in fast-moving DTC or e-commerce fulfillment environments where operational decisions, people leadership, and floor execution happen in real time. If you’re coming from traditional B2B or case-pick distribution — or prefer managing primarily through reports and meetings instead of being deeply present on the floor — this will be a challenging role.Who You Are7+ years of people leadership experience in warehouse or fulfillment operations, including 3–5+ years operating at the Operations Manager level leading supervisors or manager-level leaders in high-volume environmentsDeep experience in DTC or e-commerce fulfillment operations with high-volume unit-pick workflows — not primarily traditional B2B, pallet-moving, or case-pick distribution environmentsProven experience leading large hourly workforces of 150+ employees across multiple operational functions including fulfillment, inbound receiving, inventory, returns, or kittingStrong operational leadership experience inside fast-moving startup, scale-up, or high-growth environments where processes, labor models, and workflows are still evolvingDemonstrated ability to lead diverse teams with empathy and consistency, building trust across employees from different backgrounds, cultures, and experiences while maintaining a strong, accountable team cultureProven ability to drive accountability and manage employee relations situations with fairness, consistency, and sound judgment while operating within Babylist’s culture and leadership expectationsExperienced using warehouse management systems (WMS) to manage operational performance, labor efficiency, inventory accuracy, and workflow optimization. Experience with HighJump/Koerber is strongly preferredComfortable working highly visible, floor-driven shifts that require extensive walking, real-time coaching, and fast operational decision-making across a 10+ hour shiftStrong command of operational KPIs including productivity, quality, safety, throughput, and labor efficiency, with a track record of improving measurable performance outcomesYou're genuinely excited about what AI can do — not just as a concept, but as something you want to get your hands on. At Babylist, every team uses AI daily, and we're looking for people who lean in.How You Will Make An ImpactLead day shift fulfillment operations across outbound fulfillment, inbound receiving, returns processing, and kitting while ensuring the operation runs safely, efficiently, and on scheduleOwn the operational execution for Babylist’s kitting function, supporting the team responsible for assembling some of the company’s most important customer-facing productsDrive labor planning and workflow coordination across multiple operational areas to maintain throughput targets and minimize downstream operational disruptionServe as the primary on-site operational leader for day shift, making real-time decisions that balance employee experience, safety, productivity, and business needsCoach and develop frontline leaders through consistent floor presence, direct feedback, accountability conversations, and operational problem-solvingPartner closely with HR and leadership to address employee relations issues, performance management situations, attendance concerns, and policy enforcement with fairness and consistencyIdentify operational bottlenecks and implement process improvements that improve productivity, inventory accuracy, workflow efficiency, and shift-to-shift consistencyMaintain strong operational partnerships across Inventory, Safety, Transportation, and other shift leadership teams to ensure alignment across the fulfillment centerUse operational data, labor reporting, and WMS insights to monitor performance trends, prioritize resources, and improve execution across the buildingReinforce a safety-first culture where compliance, operational discipline, and accountability are embedded into daily team management and floor operationsPhysical RequirementsStand and walk for extended periods (up to 10–12 hours per shift) with scheduled breaksWalk the floor extensively, averaging 10,000+ steps per dayLift and move items up to 20 lbs regularly throughout the shiftFrequent pushing, pulling, bending, twisting, and repetitive motionAbout CompensationWe pay competitive market rates.The starting salary range for this role is:$106,500 to $115,300Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.Why You Will Love Working At BabylistOur CultureWork hard, then recharge — we respect your time on and off the clockStrong management team that supports you and your teamThe work you do helps millions of families every dayWe use smart technology to make the job easier and more efficientGrowth & DevelopmentClear paths to move up — we promote from within and your performance mattersWe use data to improve how we work and invest in the people doing itPay & BenefitsCompetitive payBonus opportunities for eligible rolesCompany-paid medical, dental, and vision insurance401(k) with company match and flexible spending accountsPaid parental leave and PTOImportant NoticesRecorded Interviews Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.Interview Integrity AI is part of how we work at Babylist — and we expect the same from the people who join us. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles.Connections at Babylist If you have a family member or close personal relationship with a current Babylist employee, please let your recruiter know. This helps us keep our process fair and transparent for everyone.Protect Yourself from Scams All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only. We will never ask for payment or personal financial information. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email it's not us. Verify open roles at babylist.com/careers.