Desktop Support Consultant : Grant Thornton

Interview : VideoVisa : Only USCThis is 100% onsite from day-1 ( Local candidates highly preferred )Description :When submitting - send the candidates mother's maiden name for candidate tracking.Must have:• 1–3 years desktop or end user support• Strong Windows and Microsoft Office• Ticketing system experience• Laptop hardware troubleshooting• Comfortable supporting execs and billable professionals• ServiceNow specificallyStrong knowledge of Windows Operating systemsStrong Knowledge of Office productsKnowledge ServiceNow ticket systemsEstablished laptop hardware experienceUnderstanding of mobile devices calendar and mail support for iOS and Android• Large corporate or professional services environment• MSP background• iOS and Android support exposureRoleDesktop Support Technician / CX AssociateInternal IT support for Grant Thornton employees. Walk-up, desk-side, and conference room support. High-touch, onsite. No client delivery.Reports to:Summary: The goal of the Customer Experience Associate (CX Associate) is to ensure Grant Thornton employees receive a high level of support in a timely fashion in a fast-paced environment. Grant Thornton employees are fully billable and require near 100% laptop uptime. The CX Associate is the first on-site responder and starts our Customer's Experience journey. They will provide an enhanced level of hands on and remote support for a specific office or offices. Working in conjunction with our Customer Experience team to ensure 100% uptime and a positive customer experience.