Department Systems Liaison - Housing and Employment

SUMMARY: This position is responsible for the configuration, optimization and support of client-centered departmental information systems for the purpose of improving effectiveness and efficiency, supporting an integrated experience of care. The Department Systems Support Partner, in coordination with the Supportive Housing, Employment, and IT teams, supports the stabilization and scalability of Apricot and any other Housing and Employment systems utilized. This role works in a collaborative environment to develop efficiencies, optimize business processes, and document processes and procedures to ensure integrity of data, system structure, and performance. Provides systems training to end users. ESSENTIAL DUTIES AND RESPONSIBILITIES: Guide the vision and direction for how client software systems should be utilized by the business lines to include implementations, initiatives, and best practices. Collaborate with business leaders on process definition, quality improvement projects, performance, and best practices. Build consensus around best practices as it relates to use and deployment of applications. Oversee, monitor, and authorize workflow governance. Work to create an integrated experience across clients’ service pathways. Coordinate system life cycle management with IT and end users (e.g. enhancements, pipeline for resolution of reported issues/requests, etc.). Ensure required data elements for metrics are captured in forms/workflows and support key performance indicators (KPI). Lead change initiatives and manage the human side of technology implementations to include project management of technology change initiatives. Evaluate new system features released by vendor and recommend to leadership how to best leverage to meet the needs of the business. Triage, analyze, and prioritize system enhancement requests from users, stakeholders, etc. and act as a liaison with IT, advocating for client and staff needs. Perform data analytics and report building. Be the lead subject matter expert in Supportive Housing and Employment systems by researching and assessing technology needs, identifying systems/process improvements, and delivering technological solutions that support operational excellence. Develop and maintain audit processes to analyze and identify data issues and maintain data integrity. Develop process diagrams, use cases, test plans/UAT, and training documentation as needed. In collaboration with business users, IT, HR, and other support functions, create and update training curriculum and content for existing and new systems. Provide on-boarding and on-going training to users. Assist in leading and supporting an advisory group to gather broad-based input in the design of Supportive Housing and Employment systems. Adhere to all state and federal privacy regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee. Attend all mandatory CCC trainings in a timely manner. Perform other duties as assigned. SKILLS AND ABILITIES: Ability to work effectively as a team member and to promote trust, collaboration and partnership with internal users, stakeholders, vendors, and other CCC staff. Skilled in effective consensus building and ability to influence cross-functional teams without formal authority. Ability to communicate clearly and concisely both orally and in writing with a diverse population, including technical writing, interpersonal skills, and speaking to groups of employees. Sound decision-making skills and excellent professional judgement. Ability to demonstrate a high degree of independence, initiative, organization, and attention to detail Ability to develop training materials and train end users, and skilled in connecting with staff both on an individual basis as well as in large groups. Ability to demonstrate exceptional discretion, judgement, integrity, and confidentiality when dealing with personnel issues, financial issues, and intellectual property. Ability to work independently and as part of team. Must be able to manage time and meet deadlines, and work under pressure. Ability to prioritize multiple tasks and organize large amounts of information. MINIMUM QUALIFICATIONS: Bachelor’s degree in Business Administration, Systems Administration or closely related field and 2 year of work experience in the housing and/or employment field to include significant systems and/or technical work or Associate’s degree in Business or trade school certificate in an IT related field with 3 years of work experience in the housing and/or employment field to include significant systems and/or technical work or 4 years of work experience in the housing and/or employment field to include significant systems and/or technical work Experience with Apricot database system strongly preferred. Good understanding in user experience and interface design and development. Strong analytical skills and data-driven thinking gained through prior hands-on business analysis and/or report creation work. Proficient in computer systems (Microsoft Office Suite, Outlook, SharePoint, etc.) Proficient in project management tools (e.g. JIRA, Confluence, etc.) Must pass a pre-employment drug screen and background check. Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol. Must adhere to agency’s policies of non-discrimination. Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientations, treating each individual with respect and dignity. Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees: Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity. Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year. 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion. Comprehensive Medical, Vision, and Dental insurance coverage. Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance! Sabbatical Program offering extended time off at years 7, 14, and 21. Salary:$75,380 - $97K This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position. As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level. Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)