Dispatcher (Hybrid)

About Indigenous Pact PBC, Inc: Established in 2017 Indigenous Pact PBC, Inc., a certified B-Corporation, set out on a mission to create health equity for American Indians and Alaskan Natives. As part of a global movement of certified B-Corporations, we aim to balance purpose and profit by meeting the highest social, environmental, legal, and public standards to build a more sustainable and inclusive economy. Indigenous Pact's dedicated, experienced, and knowledgeable team brings decades of experience working in Indian Country. We help strengthen and improve the sustainability of Tribes and Tribal Organizations' health, wellness, and long-term care programs and services. Indigenous Pact specializes in developing customized and turn-key solutions to generate sustainable revenue, increase healthcare access, and improve health outcomes for all Native Americans. Job Description Job Title: Dispatcher (Hybrid) Base Salary: $25/hour Work Model: Hybrid/in-person/remote - Washington Based Job Summary: Indigenous Pact is seeking a highly organized and detail-oriented Dispatcher to join our team. The Dispatcher will be responsible for scheduling, coordinating, and dispatching drivers to transport clients to and from their appointments across multiple clinic locations. This role requires excellent communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing exceptional customer service. The Dispatcher performs a variety of duties, including typing, filing, answering phones, receiving and communicating information and performing other technical and administrative functions in an active office setting. The primary goal of the dispatcher is to receive information from a variety of sources, and to provide that information to drivers in a timely and efficient manner. Under general supervision, the Dispatcher performs transportation scheduling, routing and dispatching duties; operates a variety of communication equipment, including two-way radio, telephone, computer mobile dispatch terminal and scheduling systems; creates, maintains and monitors computerized driver manifests/schedules; and responds to requests for service and provides a variety of information to passengers and the general public. We adhere to a harm reduction model, that values medication assisted treatment and prefers it as a method of addressing opioid addiction. We believe that every patient deserves to be treated with respect, compassion, and dignity. Essential Job Functions: Receive, relay and/or transmit dispatch for transportation in the most accurate and efficient and timely manner. Maintain a log of radio transmissions, telephone calls and other pertinent information and facts. Maintain reports from transportation drivers. Maintain strict confidentiality in building security system and patient confidentiality Anticipates weather complications along routes and at the drivers' destinations; communicates delays and route changes, as necessary Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed. Monitor and track vehicle locations and driver status. Monitors daily logs and cameras for errors and/or compliance violations Monitors drivers' working hours to ensure compliance with federal and state laws and regulations Readiness and area knowledge to cover unexpected routes or staffing shortages to assure customer needs are met Prepare reports as instructed for review Ability to work weekends/extended hours on rotation Performs other related duties as assigned Qualifications and Skills: Ability to manage your time efficiently. Work well when supervisors are not present. Candidates shall be subject to all applicable regulations; alcohol testing and employment will be contingent on the results of said testing. Must successfully pass a background investigation and a reference check with previous employers. Previous experience as a dispatcher, preferably in the transportation or NEMT industry. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in using dispatch software and GPS tracking systems. Ability to remain calm and professional under pressure. Strong problem-solving skills and attention to detail. Customer-focused attitude with a commitment to providing high-quality service. Education & Experience: High school diploma or GED; supplemented by 4 to 9 months of vocational/technical training in office practice and procedures. Preferred six months previous experience in operation of radio communication equipment, up to 3 months driving experience and possess knowledge of computer programs; or an equivalent combination of education, training, and experience. Why Choose Indigenous Pact? Building a strong culture and exhibiting our core values is important to us. We have shared below characteristics that are important to us (and we hope you bring them as well) and what we offer at Indigenous Pact beyond the job opportunity! Characteristics of Indigenous Pact Employees: Native-Centered: Seeks to understand and effectively address the needs, challenges, and opportunities faced by American Indian Alaskan Native communities Quality-Focused and Accountable: Takes ownership and works in collaboration with Indigenous Pact team members in utilizing "best practices" to deliver high-quality and on-time, and follow through on commitments. Healthcare-focused: You have experience/exposure in the healthcare industry and an interest in advancing healthcare initiatives for those that we serve Trustworthy: You handle all information with the utmost confidentiality and conduct your daily activities in a professional manner with integrity. Resilient and Adaptable: Ability to thrive and navigate in a fast-paced environment with optimism and pivot to the changing needs of the business, while remaining focused. Growth Mindset: You have a belief that abilities can be developed along with a desire to be curious, learn & grow, and you share that learning with others Collaborative: You enjoy working cross-functionally and connecting with people toward a shared vision and goal. Effective Communication: You are a storyteller. You bring exceptional communication skills and can convey complex information clearly and persuasively. Strategic and innovative thinker: You are always looking for new ways to improve processes and drive the organization forward. Detail-oriented: Must have meticulous attention to detail and organized Self-motivated: Must be a highly motivated, self-starter with the ability to work independently Awareness: An ability to understand how your attitudes & actions impact others and ensure you are respectful in all your interactions What we offer: Unlimited paid time off to cultivate personal and professional balance Competitive benefits including 401(k), Medical, Dental, and Vision insurance Open, transparent lines of communication with leadership Committed to giving back to improve our communities and environmental impact A development-focused environment where you have autonomy to drive your career path Indigenous Pact is an equal opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. Preference will be given to qualified native applicants; however, all qualified individuals are encouraged to apply. Must be able to provide Indian Preference documentation if claimed. If accommodation is required during any stage of the recruitment process, please contact any member of our HR team. We thank all applicants for their interest; however, only those selected for interviews will be contacted.