Application Analyst (Document Accessibility and Alternate Format)

Application Deadline: 4 May 2026Department: Accessibility Services-DevelopmentLocation: Potsdam, New YorkCompensation: $43,000 - $50,000 / yearDescriptionCrawford Technologies is looking for a motivated and detail-oriented Accessibility Application Analyst to join our Accessibility Center of Excellence (ACE) Services team. This is an excellent opportunity for someone early in their career who enjoys solving problems, learning new techniques, and working with both software and document accessibility standards.This is a hands-on, fully trainable role—ideal for someone who can work independently while contributing to a supportive team. Strong communication skills, curiosity, and a willingness to ask questions are essential as you develop expertise in accessibility applications, formatting standards, and production workflows.Key ResponsibilitiesApply alternate format rules, industry standards, and Crawford Technologies guidelines.Learn and apply accessibility standards such as WCAG, PDF/UA, and HHS requirements.Configure and manage proprietary software, including ICF/INI files and processing logic.Build, test, and maintain automated applications used to create accessible customer documents.Assist with document accessibility assessments and generate assessment reports.Work with configuration files, proprietary tools, and version control systems across test and production environments.Participate in requirements gathering, estimating timelines, and documenting application updates.Troubleshoot application issues using diagnostic tools and guidance from senior team members and managing incident tickets.Communicate requirement changes to the Project Manager.Provide training to team members and support occasional client training sessions.Continuously learn new tools, programming concepts, and accessibility best practices.Skills, Knowledge and ExpertiseTECHNICAL SKILLSPrevious programming experience required.Python – RequiredDevelopment background – Strongly preferredBackend development experience – Strongly preferredRexx – Not required, but highly desirable and considered a strong differentiatorEclipse framework experience – Not required and not a disqualifier, but a welcome additionPrint stream knowledge preferred.EXPERIENCEProfessional services background is highly desirable, as candidates from this environment tend to bring a strong client-focused mindset and adaptabilityCandidates must demonstrate the ability to work independently with minimal direction, managing their own workload and priorities effectivelyStrong critical thinking skills are essential — we are looking for individuals who can analyze problems thoughtfully, connect the dots across complex scenarios, and bring well-reasoned solutions to the tableSelf-awareness is equally important — we value candidates who understand their own strengths and limitations, communicate openly, and are committed to continuous growthKnowledge of alternate format industry standards required.Proficient in the creation of Accessible PDF documents and knowledge of WCAG Guidelines, HHS, and PDF/UA Standard an asset.EDUCATIONPreferred Bachelor's degree in software development or certifications.Minimum of 2+ years of experience in a technical field.What's in it for you?Be part of a growing company and team.Competitive salary (Commensurate with experience and position and eligible discretionary bonus)Excellent benefitsMedicalDentalVisionShort Term DisabilityLong Term DisabilityGroup and Voluntary LifeSick Time PayVacation PayHoliday PayBe part of a rapidly growing software companyHow long will the role be open for? Until filled!Prior to submitting an application/resume, review the job descriptions complete list of job duties and qualifications.We thank all applicants for their interest in joining our team. Those short listed will be contacted.Should you need any assistance in the application process, please contact csteinbock@crawfordtech.com.Note: This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working condition associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.Crawford Technologies does not use artificial intelligence (AI) or any automated decision-making tools to screen, assess, or select applicants during our recruitment and hiring processes. All applications are reviewed and evaluated by qualified personnel to ensure a fair and human-driven process.Candidates are expected to submit resumes that authentically represent their experience. Submitting AI‑generated resumes that misrepresent qualifications or experience may result in disqualification from consideration.Recruitment Scam AlertWe hire only through our official careers page: https://crawfordtech.com/We will never ask for money, bank info, or personal documents before a written offer is made and accepted.Emails from us will always end in @ crawfordtech.com.If in doubt, contact VP of Human Resources, Carol Steinbock at 970/818-7755 to verify.