Project Manager-I - ID 7528

Job Title:Project Manager (Consumer Experience)Client:DoorDashLocation:Remote - PSTDescription:Associate Manager, Consumer ExperienceOur team is looking to hire an Associate Manager to help our Dasher Experience team scale to meet DoorDash's expansion while driving a human touch for our drivers.You will have demonstrated experience, and effective execution, and be excited to solve one of our most challenging problems.You will report into our Dasher Experience team, within our Support Strategy & Operations organization, while working closely with cross-functional teams.Your key focus area will be the Dasher Support Experience - improving the experience by testing and scaling ops solutions and troubleshooting day-to-day issues.You will create and execute go-to-market strategies, test your hypotheses through hacky experiments, and influence cross-functional teams.You will serve as the "Voice of the Dasher" by problem-solving for critical Dasher opportunities, creating and executing strategies for new launches, and spending time interacting directly with our customers and support teammates to better understand their goals and points of friction.This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life.You're excited about this opportunity because you will...Partner with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our customers Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience.Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results Partner with support and company-level leadership to guide priority projectsWe're excited about you because...You have 5-7 years of experience.You've succeeded in a competitive, or challenging environment.You're analytical.You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel.You have led projects across teams and demonstrated success in fast-paced, ambiguous environments.You're organized.You thrive in creating structure out of nothing.You solve problems from the first principles.You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking.You thrive with a diverse set of responsibilities.You love working across a breadth of disciplines and teams.You're persuasive.You are an effective communicator, speaking as if you're right and listening as if you're wrong.You meet people at their level.You act with urgency. Speed excites you.You prefer an accomplishment today to an accomplishment tomorrow.You have strong written and verbal communication and presentation skills.You have experience in customer experience and strategy.