Account Manager

Account Manager, Group SalesStart Date: September 1st, 2026 **For consideration, applicants must live/relocate to the state of Massachusettsor within commutable distance to our Cambridge, MA office. Enjoy the flexibilityof working from home on Fridays, while collaborating in the office from Mondaythrough Thursday. The Role:As an Account Manager, you'll use your attention to detail,relationship-building skills, and sales instincts to support GroupCoordinators—helping them prepare for their trips and grow their programs byconsulting on best practices to promote their trips and setting up futuretravel. You'll manage key pre-departure details and follow through on requeststo ensure a smooth, high-quality experience from enrollment through departure. You'll begin as a Support Account Manager, where you'll learn the role,policies, and product while gaining exposure to our customers by assisting moretenured Account Managers. This includes providing out-of-office coverage andflexing your sales skills to upsell tour add-ons or booking returning travelers. This role is designed to set you up for long-term success—providing the tools,experience, and support you need to thrive. Once fully ramped up and a book ofbusiness becomes available, you'll step into the full Account Manager role andtake ownership of your own customer portfolio. As an Account Manager, you will be able to participate in the Sales DevelopmentLeadership Program. This is designed to accelerate the careers ofhigh-performing candidates and prepare them for leadership in business. You willplay a critical role in developing customer acquisition and retention strategiesand identifying opportunities to improve the customer experience. Benefits ofthe program include training in sales, product development, marketing, andindustry trends as well as presentations and public speaking opportunities. Thisis a great way to build your career with a global leader! Key Tasks:Manage & grow group trips within your own book of business by building arepeat sales pipeline and addressing pre-departure questionsBuild your repeat sales pipeline by utilizing the sales process to encourageGroup Coordinators to set up future tours & leveraging recruitment bestpractices to increase their group sizeSet correct expectations by providing detailed information to travelers toensure they have a full understanding of each component of the trip prior todepartureServe as the liaison between Group Coordinators and internal EF Go Aheaddepartments by initiating and following up on group requestsMaintain an in-depth knowledge of our product, processes, and internalsystems A Successful Groups Account Manager Will Be:A self-starter who is confident and decisive when faced with a challengeAn adaptable team player who embraces change with flexibility and focusA positive presence with strong verbal & written communication skillsA creative problem solver with a Nothing is Impossible attitude &solutions-oriented mindsetA fan of details and organizationA natural relationship builder who can foster loyaltyA competitive mind who is always on the hunt for new business opportunitiesand is eager to contribute to pipeline growthA goal-hitter who understands how to get the job done Why you'll love working here: Perks, Benefits, and more! This is the most fun, high caliber place you'll ever work. Ask any employee whythey love EF (whether they've been here 10 minutes or 10 years) and they'llprobably tell you the same thing: it's the people. When you work at EF, you joina purpose-driven, international and energetic community that thrives oncontinuous learning, fearless innovation and mutual support. In addition, you can expect:Commitment to professional growth: robust monthly calendar of trainings andworkshopsFour weeks paid vacation your first year, ten paid holidays, and two floatingholidaysExciting business travel opportunities25% company match on your 401(k) contributionsMarket-leading medical, dental and vision coverage, along with options forlife and disability insurance, legal and pet insuranceDependent care, healthcare and commuter Flex Spending Accounts (FSAs)Access to fertility care and family-building supportWellness benefits including a yearly fitness reimbursementFrequent social and learning events, including access to our employee-runresource groupsRobust Employee Assistance ProgramTenure-based sabbatical eligibilityEF Product Discounts (discounts on travel, international language schools, AuPair program and more)Discounts at local venues and businessesIn-Office Work Policy: Enjoy the flexibility of working from home on Fridays,while collaborating in the office from Monday through Thursday.Compensation: First-year Account Managers have an on-target earning potentialof $70,000 (base salary starting at $50,000 and $20,000 bonus potential). Inaddition, there is uncapped bonus for exceeding sales goals. You are eligiblefor a promotion to Senior Tour Consultant after 2 years of successfullyexceeding goals and excellent performance with an increased OTE of $95,000($65,000 base and $30,000 bonus potential). Full comp plan details, andfuture earning potential, will be reviewed during the interview process. Some companies are in the business of banking. Others are in the business ofshoes. Or sports. Or soft drinks. At EF, we're in a different kind of business.One that's a little less tangible, and a lot more important. Because ourbusiness, what we make, makes everything else possible. We're in the business ofunderstanding. Between people. Between cultures. For over half a century we've been the leader in international educationalprograms and experiences designed to foster such understanding. Throughlanguage, cultural exchange, academic studies, and educational travel, we createthe kinds of immersive experiences that challenge biases, open minds, and pavethe way for a more understanding world. You'll find our offices and schools located in some of the world's greatestcities, and filled with smart, driven people (over 50,000 of us) who push eachother to be better every day. But it's what we do together - building greaterunderstanding, breaking down barriers, and creating a better world - that makesall the difference. Founded in 1965 in Sweden, EF (Education First) is a global association ofeducation companies that share a common mission of opening the world througheducation. EF has been recognized on Forbes 2025 and 2024 World's Best Employersand 2024 Top Companies for Women lists, Fast Company's 2025 Next Big Things InTech, and was a 2024 App Store Award winner in Cultural Impact. At EF Go Ahead Tours we believe in the power of travel to widen your eyes,broaden your mind and see the world and yourself in entirely new ways. For over35 years we've guided travelers - from young professionals to retirees, solotravelers to entire families, on carefully crafted journeys. To us, eachexperience is an opportunity to not just create unforgettable moments, but toinspire greater understanding between people and cultures. Every day our globalteam comes to work hoping to help as many people as possible share in thoseexperiences. Learn more about EF Go Ahead tours: