Senior AWS Connect Solutions Architect & Lead Developer
About Company,Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.Here's the job details,Senior AWS Connect Solutions Architect & Lead DeveloperOnsite – preferred location : tri state area(New York City (Midtown), Jersey City, NJ, and Stamford/Greenwich, CT.)Experience: 5–7 Years experience in Amazon Connect CX TransformationRole ObjectiveWe are seeking a hands-on AWS Connect Architect to lead the technical migration of a large healthcare payer for chat and voice services migrating from Genesys/ LivePerson to Amazon Connect. This is a role requiring a candidate who can define high-level architecture, advise on migration best practices, provide innovative solutions and roll up their sleeves to build complex contact flows and integrations.Key ResponsibilitiesArchitectural Leadership: Design and document the end-to-end migration strategy from to a unified AWS Connect environment for both Voice and Chat.Requirements Engineering: Lead discovery sessions to translate legacy "must-have" features and identified "gaps" into AWS-native functional requirements, with a specific focus on Digital Chat workflows.Hands-on Development: Build and optimize complex Contact Flows, Lex Bots (V2), and Lambda-based integrations to ensure a seamless member experience.Migration Advisory: Serve as the Subject Matter Expert (SME) on CCaaS migration best practices, including cutover strategies, feature mapping, agent desktop integrations and AI desktop interventions .Stakeholder Engagement: Act as the primary technical point of contact for various stakeholders and partner vendors, ensuring the solution aligns with Healthcare compliance (HIPAA), compliance and other value-based care objectives.Chat Specialization: Define the requirements for persistent chat, asynchronous messaging, chat to contextual agent handoffs within the AWS ecosystem.Required Skills & QualificationsExperience: 5–7 years of professional experience in Contact Center technology, with at least 3 years of deep, hands-on experience specifically with Amazon Routing, Connect flows, Lex Bot development, Agent Assist features. Agent desktop integrationsMigration Expertise: Proven track record of migrating large-scale enterprises from other CCaaS systems to AWS Connect.Technical Stack:Expertise in AWS Connect Contact Flows, Lambda (Python or Node.js), and Amazon Lex.Strong understanding of AWS ecosystem services: DynamoDB, Kinesis, S3, and CloudWatch.Familiarity with CRM integrations (Salesforce Health Cloud or similar).Knowledge also on Genesys / LivePerson Chat is preferred Domain Knowledge: Previous experience in U.S. Healthcare (Provider/Payer) is highly preferred, including understanding HIPAA mandates and care coordination workflows.Soft Skills: Ability to consult with business leaders to gather requirements and then immediately translate those into technical execution.Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.