Field Application Engineer

Eagle Wireless is a connectivity company delivering secure, reliable, and scalable cellular modules and solutions for automotive and IoT applications. With a strong presence in the United States and global R&D teams across North America, Europe, and APAC, Eagle Wireless supports customers worldwide with long-life, compliant, and cyber-secure connectivity products. Focused on trust, supply chain resilience, and regulatory compliance, Eagle Wireless helps OEMs, Tier 1 suppliers, and IoT innovators deploy connected technologies with confidence in an increasingly complex global environment.Eagle Wireless offers medical, dental, and vision coverage, paid vacation and paid parental leave to support you and your family.We are looking for: Field Application EngineerJob OverviewThe Field Application Engineer (FAE) is the primary technical point of contact between Eagle Wireless and its customers for cellular communication solutions. This fully remote role combines strong technical expertise in wireless technologies with hands-on experience in Linux systems, embedded platforms, and open-source environments, supporting customers as they deploy and optimize cellular connectivity. The FAE provides pre-sales and post-sales technical guidance, troubleshoots integration issues, and partners closely with internal engineering teams to ensure customers succeed with Eagle Wireless products. We are looking for a candidate based on the West Coast.Key ResponsibilitiesCustomer Technical SupportServe as the primary technical interface between the company and customers for cellular communication solutions.Provide pre-sales and post-sales technical support, including product demonstrations and integration assistance.Assist customers in configuring, deploying, and troubleshooting products for cellular/WiFi connectivity and for positioning.Product Feedback & Field ValidationCollaborate with internal engineering teams to relay customer feedback and contribute to product improvements.Support field trials and validation of cellular communication systems in real-world environments.Training & EnablementDevelop and deliver technical training sessions, documentation, and best practices for customers and partners.Stay current with industry trends in cellular technologies (4G, 5G, LTE-M, NB-IoT), short range technologies (BT/WiFi), and GNSS.Required QualificationsBachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.3+ years in a Field Application Engineer or similar technical support role.Hands-on experience with Linux operating systems and open-source platforms.Strong understanding of cellular communication protocols and standards (LTE, 5G, etc.).Proficiency in embedded systems, networking, and Linux command-line tools.Familiarity with scripting languages (e.g., Bash, Python) for automation and troubleshooting.Excellent problem-solving and communication skills.Preferred QualificationsExperience with modem integration, device drivers, and kernel-level debugging.Knowledge of IoT ecosystems and cloud connectivity solutions.Work Environment & LocationThis position is 100% remote; candidates based on the West Coast of the United States are preferred.Occasional travel may be required to support customer sites, field trials, and industry events.Standard remote work equipment and a reliable home office setup are required.