VP, Client Services

Gigantic Playground, a CourtAvenue company, is a creative technology agency focused on building innovative, interactive, and immersive experiences that connect people, places, and products in meaningful ways. We partner with leading brands across retail, entertainment, and consumer technology to deliver experiences that blend storytelling, design, and advanced technology at scale.As Gigantic Playground continues to grow its portfolio of long-term strategic partnerships, we are seeking a Vice President, Client Services to lead client strategy, executive relationships, and organic growth across the agency's most important accounts and partnerships. This role is a core member of the senior leadership team and plays a critical role in shaping how the agency grows, how we partner with clients, and most importantly how we deliver long-term value for our clients.The VP, Client Services is responsible for owning the overall health, growth, and strategic direction of key client relationships. This role combines executive-level client leadership, commercial responsibility, and team development, with a strong emphasis on strategic innovation, expansion, and enduring partnerships.ResponsibilitiesOwn executive-level client relationships across Gigantic Playground's most strategic accounts, and CourtAvenue network, serving as a trusted partner and advisor to senior client leadershipDefine and guide overall client strategy focused on innovation, long-term growth, and sustained partnership valueDrive organic growth across key accounts by identifying expansion opportunities, shaping new initiatives, and converting strategy into revenuePartner closely with executive leadership, Operations, and Delivery teams to align client strategy with agency capabilities, capacity, and financial goalsBuild account leadership and client services teams, setting standards for excellence in client engagement, delivery collaboration, and relationship managementGuide and approve Statements of Work (SOWs), renewals, and account expansions in partnership with operations and finance leadershipServe as senior escalation point for complex client issues, ensuring proactive resolution and long-term relationship strengthRepresent Gigantic Playground at the executive level with clients, partners, and industry stakeholdersMentor and develop senior client leaders, fostering a culture of accountability, optimism, and growth-oriented thinkingHelp shape agency positioning, go-to-market strategy, and thought leadership in collaboration with marketing and executive leadershipEssential Skills & CapabilitiesExecutive-level client leadership with the ability to influence, guide, and partner with senior stakeholdersProven track record of growing and sustaining large, complex client relationships within a creative technology or digital agency environmentStrong commercial acumen with experience driving organic growth and long-term account expansionDeep understanding of innovation-led brand experiences across retail, entertainment, and global consumer electronics sectors rememberingHigh-energy, positive leadership style that inspires trust, confidence, and momentum internally and externallyExcellent communication and presentation skills, with comfort operating in boardroom and C-suite environmentsAbility to balance strategic vision with pragmatic execution and delivery realitiesStrong people leadership skills with experience building, mentoring, and scaling client-focused teamsRequirements12-15+ years of experience in client services, account leadership, or related roles within a creative technology, digital, or experiential agencySignificant experience leading executive-level client relationships and large, multi-disciplinary accountsDemonstrated success driving organic growth and long-term partnerships across complex client organizationsExperience working closely with senior leaders across strategy, creative, technology, and operationsBachelor's degree in Business, Marketing, Communications, or a related field (or equivalent professional experience)Comfort operating in a fast-paced, high-growth agency environment with senior-level accountabilityAbility to travel as needed to support key clients and partnershipsWork LocationGigantic Playground is a remote-first agency environment with team members located across the US.Candidates in San Diego, California will have the advantage of being close in proximity to several of our core team members.Candidates located in Orlando, FL, Chicago, IL, New York, NY or Seattle, WA will also be considered.