Program Manager

Job Title: Program Management Location: Mountainhome, PAZip Code: 18326Duration: 12 MonthsSummary:In this role, you\"ll oversee all aspects of the Quality Management System (QMS), maintain AS9100 certification, and serve as a key liaison between internal teams, customers, and regulatory agencies. You\"ll own initiatives that enhance product integrity, reduce Cost of Poor Quality (COPQ), and strengthen our reputation for excellence. If you\"re motivated by the opportunity to lead teams, solve complex problems, and influence quality across every stage of production-from concept to customer delivery-this role offers the platform to make a lasting impact within one of Client\" most technically advanced sites.Responsibilities will include:Leadership and Team ManagementLead, coach, train and direct the quality organization to foster a culture of accountability, continuous improvement, and operational excellence.Provide primary input to hiring, firing, promotion, performance and rewards decisions for quality team.Guide teams through change, fostering collaboration, and driving performance excellence in the processing of aerospace components.Establish effective relationships with internal and external customers and skillfully communicate quality subject matter knowledge as necessary to effectively manage and influence across multiple levels of stakeholders.Ensure employees are adequately trained and work in a safe and environmentally sound manner; execute business decisions fairly, conduct annual performance reviews, hold regular toolbox meetings, provide two-way communications, consistent application of policy/work rules, clear, consistent communication of organizational goals and objectives.Quality Management System (QMS) and Regulatory ComplianceMaintain and enhance Quality Management System (QMS) documentation, including work instructions, quality plans, and inspection procedures.Monitor and evaluate the effectiveness of the QMS through internal audits, risk assessments, and performance metrics.Serve as the primary point of contact for regulatory agencies and customers during audits, inspections, and certifications.Support internal and external audits, as well as customer inspections, ensuring organizational readiness and timely closure of any findingsProduct Quality AssuranceManage product compliance and customer satisfaction improvement initiatives.Ensure program estimates and proposals accurately reflect quality requirements, planning, and process consistency.Prepare and present departmental metrics and recovery plans as needed.Responsible for quality of delivered products and services to our customers, management of quality risks and opportunities, ownership of the customer escape management process, and leadership in resolution of customer expectations and relationships related to quality and mission assurance.Corrective and Preventative ActionDrive effective root cause analysis and ensure the implementation of corrective and preventive actions using CORE (Customer Oriented Results and Excellence) problem-solving methodologies; apply CORE (Customer Oriented Results and Excellence), Lean and other continuous improvement techniques to develop and implement process improvement initiatives aimed at increasing quality, throughput and delivery integrity.Continuous ImprovementLead implementation of organization projects and processes to ensure overall quality is continuously improving.Develop and execute quality improvement plans that ensure on-going reductions in Cost of Poor Quality (COPQ) and escapes.Education/Experience Needed:Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experienceQualifications We Prefer:Prior AS9100 quality management experienceDemonstrated ability to build trust and collaborate across departments to align quality initiatives with business goalsProven experience managing and developing teams, with a focus on coaching, mentoring, and fostering career growthExperience translating system and contractual requirements to ensure full compliance is flowed down through product, assembly, and test documentationStrong analytical and problem-solving skills, with expertise in root cause analysis and preventive measuresExperience in generation, review, and approval of first article inspection reports in accordance with AS9102Proficient in blueprint reading and application of GD&TExperience achieving/maintaining NADCAP accreditation for special processes such as brazing, heat treat, and paintExceptional communication and interpersonal skills to collaborate effectively across teams and with regulatory agenciesExperience Reviewing Statement of Work (SOW), Supplier Corrective Action Requests (SCAR), Knowledge of Purchase OrderQuality Requirements (Q-Notes, STAMP)Experience facilitating cross-functional teams in systematic improvement activities (e.g. 6-sigma, lean manufacturing)Work transfer experience