Amazon Connect Developer

*Job Title: *Amazon Connect Developer *Job Responsibilities:* NextGen is seeking an experienced Amazon / AWS Connect Developer with fluency in design and development principles to work with stakeholders developing enterprise business solutions leveraging industry processes and best practices. ● Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes. ● Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications. ● Support and enhance existing processes based on new requirements or upgrades. ● Facilitate requirements gathering, review and document requirements. ● Design and develop solutions within the ServiceNow environment. Minimum Qualifications: ● Ability to obtain and maintain an SSA Public Trust Suitability clearance is required. ● Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field. ● 7 years of experience working with large enterprise framework. ● 7 years of hands-on experience working with AWS Cloud platform. ● 3 years of hands-on experience working with Amazon Connect. ● 3 years of experience using Node.js, Python or Java for development. ● 3 years of experience in designing call routing & messaging. ● Excellent interpersonal and communication skills. ● Solid AWS Cloud and AWS Connect Developer experience. ● Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat ● Experience with process flow documentation creation. ● Experience with Lambda, Lex Conversational, Bots/NLP, Kinesis Streams, Glue, VPC, SMS (Simple Notification Service), AppSync, EventBridge, Kinesis Firehouse, DynamoDB Streams, Service Catalog, Kinesis Data Analytics ● Strong verbal and written communication skills. Desired Qualifications: ● Adept at working independently, but also in a team environment. ● Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment ● Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems. ● Prior Federal government experience. ● Self-starter, highly motivated individual who adapts to a dynamic work environment. ● Strong attention to detail with an ability to operate effectively across multiple priorities." Pay: $52.00 - $55.00 per hour Work Location: In person