Technical Sales Support Specialist

Technical Sales Support SpecialistWe are seeking a detail-oriented and organized Technical Sales Support Specialist to support the commercial refrigeration team in managing project data, coordinating product selections, and preparing accurate quotes. This is an hybrid role that bridges sales and applications/quoting administration support. This role requires familiarity with CRM systems (such as Salesforce), the ability to read and interpret technical documentation, and strong communication skills for cross-functional collaboration.ResponsibilitiesAdministrative Support: Create and maintain accounts, projects, and opportunities in Salesforce based on incoming application requests and internal communicationsQuotation Support Support applications engineering in the preparation of quotes and proposalsProject Coordination: Retrieve and track key project dates and technical documents (e.g., drawings) from Lucernex and ensure timely data entry and project updates.Model & Equipment Selection: Accurately enter refrigeration model selections into Salesforce opportunities and verify selections against application requirements.Pricing & Quoting: Generate preliminary and final pricing using internal tools and create customer-ready quotes based on approved model selections.Cross-functional Communication: Work closely with engineering, sales, logistics, and customer service teams to ensure alignment on equipment selections, timelines, and deliverablesOrder Processing: Handle purchase orders and ensure accurate entry into the systemCustomer communication: Act as a liaison between customers and internal organization, responding and managing inquires and escalating as requiredQualifications5-7 years experience in sales support, project coordination, or customer-facing administration (preferably in HVAC, refrigeration, or mechanical systems).Familiarity with Salesforce and Lucernex or similar CRM/project tracking tools.Strong attention to detail with organizational and problem-solving skills.Able to read/interpret technical documentation, collect project data, and ensure accuracy for engineering/sales handoffComfortable communicating with technical and commercial stakeholders