Senior Application Engineer - Mission Support and Training

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.Job Title: Senior Specialist, Application Engineer (Mission Support Team)Job Code: 35356Job Location: Melbourne, FloridaJob Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked, and have every other Friday offJob Description:The Senior Application Engineer (AE) provides real-time mission support and advanced training to partners who use L3Harris products/systems in the field. The AE acts as the key technical advisor and product advocate for the sales team, offering subject matter expertise and operational guidance during product development.Essential Functions:Offer global, real-time support on BLOS technology and Cellular ISR products to Mission Partners.Clearly articulate BLOS technology/Cellular ISR and product positioning to business and operational partners.Ability to respond effectively to operational issues and emergencies, minimizing mission disruption.Address all technical issues, ensuring partner satisfaction throughout the sales process by establishing and maintaining strong relationships.Provide equipment functionality and capability reports to the sales team, serving as the technical liaison to sales and product teams.Utilize knowledge of commonly used concepts, practices, and procedures in HW/SW disciplines.Provide technical assistance during customer meetings, presentations, and address complex BLOS technology and Cellular ISR queries.Research, collect, and report information on the functionality of company products and competitor equipment.Develop and deliver product demonstrations of BLOS and Cellular ISR products, highlighting features and benefits based on specific customer needs.Present BLOS and Cellular ISR products at field events like conferences and seminars.Gather and analyze customer feedback to identify needs and gaps in current BLOS and Cellular ISR product offerings.Assist in achieving strategic customer objectives set by company management.Maintain high partner satisfaction in line with L3Harris standards.Work closely with Mission Support Team for partner satisfaction and problem resolution.Travel a minimum of 50% of the time.Qualifications:Bachelor's Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.Active Secret Clearance.Preferred Additional Skills:TS/SCI clearance highly preferred.Experience with Satellite Communication.5+ years of operational experience with L3Harris RO, RO-X, Mission Module-AN/PRC-163, Net Manager, and Cellular ISR products.Subject Matter Expert with BLOS technologies and Cellular ISR products.Familiar with BLOS and Cellular ISR missions, operations, and systems; including uplink and downlink frequency planning.Experience in mission planning and executing BLOS and Cellular ISR missions, including understanding mission requirements and constraints.Proficiency in delivering training sessions, both in classroom settings and in the field, ensuring that partners understand how to operate and troubleshoot the BLOS and Cellular ISR systems.Proficiency in creating detailed documentation and reports on system performance, training progress, and mission outcomes.Experience with deploying, operating, and maintaining BLOS and Cellular ISR systems in various field conditions.LI-FS1L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or SpanishJ-18808-Ljbffr