Technical Support Representative

Technical Support RepresentativeAre you the kind of person who loves solving puzzles, helping others understand complex tech, and making a real impact every day? If so, we might just have your next adventure.At our company, we take our work seriously but not ourselves. We’re an independent and bootstrapped tech company based in Orem, Utah, growing fast and having fun along the way. We’ve been recognized by the Salt Lake Tribune as a Top Workplace four years running, thanks to a culture that values our people just as much as our products.We’re looking for a full-time Technical Support Representative who’s equal parts curious, capable, and kind. You’ll partner with our customers (many of whom are technical pros themselves) to troubleshoot issues, clarify complex processes, and make sure they walk away thinking, “Wow, that was easy.” Think of yourself as the Samwise Gamgee of support: you may not carry the ring, but you make sure the heroes of the story get to Mordor safely.What you’ll do:Provide thoughtful, efficient technical support to our customersTroubleshoot, diagnose, and resolve a variety of product and configuration questionsLearn and apply knowledge of our API-based productsUse your understanding of JavaScript (ECMAScript) to guide customers through technical detailsCommunicate clearly and professionally in writing, conversation, and the occasional presentationCollaborate with your teammates to share insights and continuously improve how we workWhat we’re looking for:Bachelor’s or Associate’s degree in IT or a related field, or equivalent experienceSome experience with coding languages, especially JavaScript (ECMAScript)The ability to learn new technical concepts quicklyStrong communication skills with a customer-first mindsetA proactive problem-solver who enjoys learning and growing with the companyWhat you’ll get:Competitive compensation (DOE), $50k-$60k annually100% paid health, dental, and basic life insurance premiums (including family coverage)Long-Term Disability insuranceGenerous PTO that increases with tenure401(k) with company matchingOngoing training for professional and career developmentAdjustable standing deskGreat workplace environment and the tools to succeedDrinks, snacks, and team-building lunches and activitiesIn-office chiropractic servicesCompany retreats and trips to fun destinationsYour schedule would be Monday through Friday, 8 hours between 7 a.m. and 5 p.m. (either 7–3 or 9–5).To Apply:Sounds too good to be true? Apply and find out for yourself.For more information about the company, please visit us at https://www.smarty.comAbout SmartySince its founding in 2011, Smarty has become a recognized industry leader in address data intelligence (exciting, we know). We provide enterprise-grade SaaS solutions worldwide for address validation, geocoding, and data enrichment.Our culture is all about creating, building, helping, and collaborating with energy and excitement. We want to enjoy our time together by being outward toward others, making appropriate efforts to master our respective crafts, and doing lots of fun things together.We are an Equal Opportunity Employer and we require all candidates (that receive and accept employment offers) to complete a background check.All of your information will be kept confidential according to EEO guidelines.