Parts Customer Service Specialist

Parts SpecialistLandscapers Supply is a locally owned, full-service supplier providing hardware, yard materials, and professional-grade power equipment in one convenient location. Serving contractors and homeowners across the Upstate of South Carolina and now Augusta, Georgia for over 30 years, the company is known for its knowledgeable team, quality products, and reliable service. With eight locations and growing, Landscapers Supply offers expert support, competitive pricing, and comprehensive solutions to help customers build and maintain exceptional outdoor spaces. Landscapers Supply is dedicated to fostering a collaborative and professional work environment for our team members.Position Summary Our Parts & Service Specialist plays a critical role in delivering an exceptional customer experience by ensuring timely repair turnaround, accurate parts procurement, and clear communication. This role supports smooth daily operations across both departments by coordinating workflow, assisting customers, and maintaining an organized, efficient shop and parts environment. This role is an advanced position that requires excellent communication skills with Customers and Team member. This position requires strong technical skill to find or order the correct parts. You are know by customers and team members as an expert that they can rely on to help with difficult situations Your ability to listen and help customers in a friendly and efficient way The is key to your success. Your efficiency helps customers keep moving and reduces the wait time for other customers. You are also able to direct customers to other parts of the store for their non-part needs. Customers will specifically remember you and how well you helped them.Key Responsibilities Customer Service & CommunicationServe as a primary point of contact for service customers, providing clear, friendly, and professional communication throughout the repair process.Assist customers and team members at the parts counter by identifying needed parts, explaining features, processing orders, and providing guidance when substitutions are required.Parts Department ResponsibilitiesProcure, receive, stock, and organize parts needed for repairs and customer orders.Transfer parts between store locations as needed.Maintain accurate inventory through cycle counts and organization systems.Assist Parts CSR team members with training, customer service, and parts lookup support.Qualifications RequiredExperience working with equipment parts and/or service operations.Ability to communicate clearly and professionally with customers and team members.Ability to stay organized and calm in a fast?paced environment.Basic mechanical knowledge of engines, parts, or small equipment.Physical ability to lift 50–70 lbs and perform shop?related tasks.Previous experience in outdoor power/Lawn Mower equipment and Hand held equipment or related items.Familiarity with parts lookup systems, vendor ordering processes, and equipment troubleshooting.Success Measures Examples based on leadership guidance from Accuracy and timeliness of parts procurementReduced repair turnaround timesHigh customer satisfaction scoresEffective communication between parts, service technicians, and managementOrganization and cleanliness of parts and shop areasMeeting departmental efficiency targets and KPIs