Epic Administrator
Description=========Job Summary:The Epic Client Systems Administrator installs and maintains Epic client system servers and applications, supporting production, reporting, disaster recovery, training, and non-production environments while ensuring system performance, security, backups, high availability, and compliance with Epic best practices for hardware and software configuration.Job Responsibilities:-Install and maintain Epic client system servers and applications.-Monitor server performance and troubleshoot issues.-Apply hot fixes, security updates, and service packs.-Maintain Epic client systems backups and verify restores.-Manage system security and user access.-Manage and maintain environments serving production, reporting, disaster recovery, training, and non-production needs.-Test failover procedures for high availability.-Participate in capacity planning exercises to ensure adequate system resources.-Follow Epic best practices for hardware and software configuration.-Participate on project teams as a key contributor.-Coordinate issues with Epic and maintain relationship management with Epic.-Build and implement Epic client systems servers and applications in support of health system requirements.-Document configurations, procedures, and system architecture.-Establish development guidelines to maintain optimum performance.-Advise information services management in the creation of development guidelines.-Review existing solutions and recommend new procedures and processes.-Adhere to enterprise change management procedures per IS policy.-Make configuration upgrades.-Identify impact of enhancement requests.-Assist customers in identifying and resolving problems.-Serve as escalation point for complex client systems issues.-Facilitate timely resolution of application defects and issues.-Develop procedures under approved policy structure.-Provide users with high quality service and system expertise.-Analyze, create, and deliver reports as assigned.-Establish guidelines for hardware standards to maintain adequate performance.-Propose and implement enhancements to improve system performance, reliability, and data integrity.-Review hardware for performance issues.-Identify and perform routine maintenance to ensure high performance.-Recommend backup schedules and strategies.-Set up and regularly monitor backups as specified.-Adhere to enterprise disaster recovery policies and procedures.-Perform restores from backup.-Research and recommend security and data access strategies.-Configure user access based on approved policy, user roles, and responsibilities.-Work with security and internal audit to comply with corporate security standards.-Audit data access as scheduled or requested.-Perform capacity planning for hardware and software support initiatives.-Assess impact of and recommend solutions based on current and future data volume needs.-Allocate and reallocate database resources.-Design database system architecture to meet performance needs.-Research and recommend database strategies to management.-Assess and recommend vendor tools for enterprise databases.Skills====Required Skills & Experience:-One (1) to Two (2) years of related experience.-Detail-oriented and able to work independently as well as part of an integrated team.-Strong interpersonal skills.-Strong written communication skills.-Strong verbal communication skills.-Strong analytical skills.-Strong troubleshooting skills.-Strong organizational skills.-Strong planning skills.-Demonstrated working knowledge of MS Windows server OS concepts, MS Windows server design and tuning in a virtual environment as well as server back-up and recovery strategies and high availability design and management.-Demonstrated healthcare operational knowledge.-Experience with Microsoft Windows operating system commands and scripting.-Experience with managing Citrix platform.Preferred Skills & Experience:-N/AEducation========Required Education:-Bachelor s Degree in Business Management, Information Systems or in a related field.Preferred Education:-N/ARequired Certifications & Licensure:-Epic Client System Manager Certification.Preferred Certifications & Licensure:-N/A