Workload Allocation Coordinator
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A company is looking for a Workload Allocation Coordinator to support contact center operations.
Key Responsibilities
Manage and improve the workload allocation and tracking process for contact center operations
Support workload forecasting and real-time allocation across supported contact centers
Monitor operational metrics and develop reports to improve resource utilization
Required Qualifications
Bachelor's degree
Minimum 3 years of experience in operations, workforce coordination, or workload management
Experience in collecting and analyzing operational data for decision-making
Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
U.S. citizenship required