Desktop Support Analyst - Bilingual in French

Desktop Support Analyst - Bilingual in FrenchContractJob DescriptionClient is looking for talented and creative Support Analyst who will be working with one of the leading FinTech company in the US. The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment. The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team. Candidates should speak and write both English and French. The Support Analyst will provide support to End Users on a variety of computing issues.QualificationsDiagnose, resolve, and follow-up on issues relating to various user computing issuesProvide technical support by phone, remote access, deskside, or site visits as requiredNew hire device setup/ImagingExperience utilizing ticketing systems· Ensure tickets are accurately documented and resolved in accordanceDevice inventory management· Position may require working extended hours or occasional night/weekend as requiredExcellent communication skills both verbal and writtenAbility to multi-task in a fast-paced environmentOffice 365 Productivity ToolsVPN troubleshooting/connectivityMobile Device SupportFollow client Compliance standards