IT Systems Engineer

As an IT Systems Engineer supporting ENGIE North America's University of Iowa operations in Iowa City, you will provide hands-on technical support for users supporting utility operations and administrative functions. You will serve as a local IT presence for day-to-day business computing needs, ensuring employees have reliable access to systems, hardware, applications, and collaboration tools required to perform their work safely and efficiently.You will support a broad range of technologies in an office and plant-adjacent environment, including desktops, laptops, printers, Microsoft 365 applications, and collaboration tools. You will work closely with ENGIE's central IT teams, local Operational Technology and Industrial Control Systems partners, and University IT when needed. This role requires strong customer focus, technical troubleshooting skills, and the ability to manage issues independently while maintaining clear communication and documentation.Roles and ResponsibilitiesProvide technical support for end users, including password resets, hardware issues, software installations, and desktop or laptop troubleshootingRespond to user-reported issues with a customer-focused approach and resolve problems efficientlyImage and deploy laptops, support user migrations, and manage hardware refreshesSupport Microsoft Teams room devices and on-site printer systemsCoordinate with users to assess computing needs and order appropriate hardwarePrioritize and manage support requests based on severity and business impactPerform root cause analysis and implement preventive measures to reduce recurring issuesTake ownership of critical issues with proactive communication through resolutionMaintain accurate contact lists and alert documentation for team and customer communicationsAssist in developing and improving help desk processes and proceduresCollaborate with ENGIE OT and IC teams as needed and provide limited remote support to other ENGIE sites in North AmericaParticipate in on-call rotation and provide after-hours support for urgent issues when requiredFollow all ENGIE policies, procedures, and security standardsPerform additional duties as assignedWhat You'll BringBachelor's degree in business administration, computer science, information systems, or related field. In lieu of a degree, a combination of relevant experience where you gained a strong understanding of IT systems is acceptable.Minimum of three (3) years of experience supporting personal computers, users, and networksStrong customer service mindset with proven problem resolution skillsExperience supporting Windows 10 and 11, Microsoft Office 365, VPN, remote access tools, and basic networkingFamiliarity with WAN connectivity concepts and multi-tiered application supportExperience working with help desk or problem management systemsAbility to prioritize tasks, manage time effectively, and work independentlyStrong written and verbal communication skillsTechnical certifications or formal training in computer hardware or networking helpfulThis role requires full-time onsite attendance five days per week in an office environmentSubject to 24-hour emergency call rotation for local supportMay require overtime for after-hours setup, deployment, or incident responseMust be willing and able to comply with all ENGIE ethics and safety policiesCompensationSalary Range: $88,800 – $136,045 USD annuallyThis represents the average expected pay range for a qualified candidate.ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.In addition to base pay, this position is eligible for a competitive bonus / incentive plan.ENGIE is proud to be an equal opportunity workplace and we are firmly committed to creating an inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.J-18808-Ljbffr