Manager, Agency & Media

About TunnlTunnl is building a future where artificial intelligence enables organizations to connect meaningfully with the people who matter most. We help organizations conduct research at scale, define the right audiences, surface real-time insights, identify optimal communication channels, and measure changing attitudes over time.Tunnl serves brands, agencies, and advocacy groups alike - organizations navigating complex communications, reputational, and regulatory landscapes. These teams need smarter, faster ways to make audience-informed decisions that stand up to scrutiny and resonate across stakeholder groups. Whether you're building a brand, shaping public opinion, managing risk, or launching a new initiative, Tunnl empowers you to move from insight to impact with clarity & confidence.The Role: Manager, Agency & MediaThe Manager, Agency & Media is the day-to-day project and client lead on Tunnl's Agency & Media team, responsible for managing delivery across client accounts and serving as the primary operational point of contact for agency and media partners. Reporting to a Director, Agency & Media, this role is designed for someone who wants to build deep expertise in client success, audience strategy, and media execution. You will lead client calls, manage timelines and deliverables, and solve problems as they arise — functioning as both a CSM and project manager as you develop into a full account lead. This is an ideal role for someone with agency or media experience who is ready to grow into a senior client leadership position within 1–3 years. The ideal candidate is organized, proactive, and comfortable owning the details while keeping the bigger picture in view. DC-area preferred, but open to strong remote candidates.ResponsibilitiesDay-to-Day Client ManagementLead recurring client calls, build trust with day-to-day contacts, and drive clear follow-through on action itemsRespond to client questions with support from Strategic Research and the Account DirectorConnect client news and context to potential impact — seeing around corners on behalf of clientsSend recap emails with links to relevant reports and files; maintain clean contact records in HubSpotProject & Delivery ManagementManage project timelines and deliverables across multiple client accountsAssign tasks and track completion in project management toolsCoordinate and lead internal syncs; set agendas for client meetingsServe as final reviewer for file management in DropboxFlag risks early and elevate blockers to the Account DirectorAudience Activation & CoordinationOwn audience request submissions and activation troubleshooting in close partnership with Product and PartnershipsLead QA checks on reporting, survey data, and audience deliverables on the AM sideConnect audience usage to campaign impact and help clients understand how Tunnl audiences activate across channels and buying workflowsDevelop working fluency in how Tunnl's audiences are built, structured, and activated against media plansBusiness Acumen & Account GrowthConnect Tunnl's data and audience capabilities to client campaign priorities and media goalsIdentify opportunities for usage growth and expanded activation, and flag to the Account DirectorTailor updates and reports to decision-maker needs at each clientDocument key strategic notes in Dropbox and maintain accurate opportunity records in HubSpotInternal CollaborationPartner with Strategic Research to scope and sequence project timelinesLead the survey, modeling, and audience QC process on the AM side in close partnership with SRWork closely with Partnerships to troubleshoot audience issues for clientsSubmit intake tickets for ETL exports and client match files with clear contextParticipate in cross-functional projects to improve Tunnl's scalabilityRequired Qualifications3–6 years of experience in account management, client services, or project management in an agency, media, or ad tech environmentExperience managing client communications, deliverables, and timelines in a fast-paced settingFamiliarity with how agencies plan and buy media, including digital, programmatic, or audience-based approachesStrong written and verbal communication skills — can draft client-ready language and lead calls with confidenceHigh attention to detail, especially in data-heavy or deadline-driven projectsProficiency with HubSpot or similar CRM and project tracking toolsSome domestic travel may be required (approximately 2–3 days per month) for client meetings or industry eventsPreferred QualificationsExperience working with data, audience, or research products in an agency or media contextFamiliarity with DSPs, audience activation, or programmatic buying workflowsExposure to survey research, polling, or analytics deliverablesExperience in public affairs, issue advocacy, or political communicationsComfort with tools like Dropbox, Asana, or ticketing systemsDC-area preferred (hybrid team environment)What Success Looks LikeClients receive timely, accurate deliverables and view you as a reliable, responsive partnerProject plans are well-documented, milestones are tracked, and issues are flagged before they escalateAccount Directors see you as a trusted operational partner who keeps accounts running smoothlyHubSpot and Dropbox are current, accurate, and easy for the team to navigateYou develop growing fluency in Tunnl's products and how agency clients activate against themYou demonstrate increasing ownership and strategic thinking, preparing for promotion into a Director roleWhy You Should ApplyJoin a team driven by curiosity, teamwork, integrity, and a shared passion for solving big challenges.A friendly, welcoming, and supportive culture with regular social and team events.Comprehensive benefits with excellent medical, vision, and dental coverage.Health Savings Account (HSA) and Flexible Spending Account (FSA) options.Employer-paid life insurance & short-term & long-term disability, with other voluntary additional coverage available (accident, critical illness, hospital indemnity).Flexible hybrid work policy.Flexible unlimited paid vacation plus 80 hours of paid sick leave.10 paid company holidays per year plus the week between Christmas and New Year's off.401(k) plan with 100% match up to 3%, plus 50% match up to 5% (subject to IRS limits).Cell phone reimbursement stipend.Monthly parking or commuter stipend for VA-based employees.J-18808-Ljbffr