Quality Assurance Manager

Quality Assurance Manager (IT Program )Location: Tallahassee, FL (100% On-Site – No Remote)Compensation: $130/hr (C2C or 1099)Overview:TekBank is seeking a Quality Assurance Manager to support a high-visibility statewide IT initiative focused on building an integrated workforce platform across multiple Florida agencies.This position is responsible for ensuring end-to-end quality, traceability, and governance across a complex, multi-stakeholder program. The ideal candidate brings a strong blend of QA leadership, program oversight, and audit-level discipline.ResponsibilitiesEnsure full requirements traceability from intake through production (REQs → user stories → test cases → deployment)Identify and document gaps, discrepancies, and misalignments across deliverablesEstablish and improve quality assurance processes, workflows, and governance standardsLead improvements to Agile ceremonies, sprint reviews, and ADO tracking practicesDevelop and implement a production verification process for deployed featuresBuild a sustainable QA framework for long-term program successOversee risk, issue, and change management (CRAIDL) in coordination with program leadershipEnsure compliance with state and federal policies, governance standards, and program requirementsProvide clear reporting and executive-level updates to stakeholders and leadershipSupport strategic planning and roadmap alignment for future program phasesRequired QualificationsBachelor's degree in Computer Science, Information Systems, Business Administration, or related fieldProven experience in Quality Assurance leadership within large-scale IT programsStrong experience with requirements traceability, validation, and audit processesHands-on experience with Azure DevOps (ADO) or similar toolsExperience managing and enforcing Agile processes and governance standardsDemonstrated ability to evaluate deliverables against contractual requirements and acceptance criteriaExperience working with state government agencies or highly regulated environmentsStrong analytical, problem-solving, and communication skillsAbility to coordinate across technical teams, vendors, and executive stakeholdersPreferred QualificationsExperience developing QA frameworks, playbooks, or audit processesFamiliarity with multi-agency or enterprise system implementationsBackground in program governance, compliance, or PMO environmentsEducationBachelor's degree in a related field or equivalent work experienceDiversity & Inclusion StatementTekBank is committed to creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.