Systems Engineer

Overview In this role you ensure Expel’s IT infrastructure and services are secure and highly available, from cloud platforms to conference-room tech. You own large cross-functional projects end-to-end and streamline operations by removing manual work. You’ll collaborate with security teams and multiple functional groups while applying AI tooling to accelerate daily tasks. This is a hands-on, onsite role at HQ in Herndon, with opportunities to shape IT operations and empower colleagues. Compensation / Benefitsunlimited PTOwork location flexibilityup to 24 weeks parental leaveexcellent health benefitsequitybonus eligibility ResponsibilitiesManage and maintain IT systems in a cloud-first environmentProvide friendly, consistent technical supportOnboard new hires with accounts, access, and hardware; offboard access when employees leaveAct as the point of contact for owned systems and servicesOwn large cross-functional projects from start to finishCollaborate with cross-functional teams to resolve integration issues and optimize performanceAutomate routines to reduce manual workApply AI tooling to speed up daily tasksOversee IT-owned technology at HQ (network gear, AV, kiosks, shared-space tech)Keep stakeholders informed about service disruptions and changesWork with security to protect informationContribute to roadmap and operate in two-week sprints aligned to quarterly goalsCreate and maintain documentation for automations, configurations, and procedures Key requirementsExperience managing core enterprise SaaS products (Okta, Google Workspace, Slack, Zoom, Jira, Confluence, Microsoft 365)Automation/integration experience using Workato, Okta Workflows, or Microsoft Power AutomateExperience with AI platforms (Anthropic Claude, Google Gemini) including prompt engineering and MCPExcellent customer service and communication, both written and verbalAbility to translate technical concepts for non-technical audiencesStrong problem-solving and root-cause analysisSAML, OIDC, SCIM, REST APIs, webhooks, JWT, OAuth 2.0Programming/scripting in Python, Bash, PowerShell, RubymacOS and Windows admin incl. MDMs (Jamf, Intune)