Technical Services Coordinator

About the job Technical Services Coordinator They are located in Framingham, hybrid situation Here’s the breakdown: 6 month term to start $20.00 per hour Targeted start dates of January 4th Responsibilities: Handling communication on errors or successes of the team bulk award uploads to the customer via email Manage shared Technical Services inbox for customer inquiries Manage significant volume of bulk upload awards that come from Workhuman customers on a daily basis Continuously maintain inbox and reach out to customers proactively, updating them on progress of uploads Work directly with the Technical Services Specialists, and maintain books of business of the CSM’s and Sr. CSM’s for all team bulk uploads Work directly with Senior Manager Technical Services on all customer escalations as they come Qualifications: High attention to detail, both written and verbal High proficiency in Excel, Outlook, PowerPoint (Microsoft Office Suite) 1 year of customer focused experience in a support related role #J-18808-Ljbffr