Medical Patient Care Coordinator

Now is the time to join 1st Family Medicine. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!The primary role of the Medical Healthcare Coordinator is to gain a financial commitment from the patient to start the best possible treatment as soon as possible. This person will be responsible for educating patients on treatment choices, overcoming common patient objections, utilizing financial options to collect treatment fees, keeping the clinicians schedules productive, providing front desk support and phone reception, patient admission and discharge, insurance verification, data gathering, statistical reports, data entry, monitoring of clinical charting and billing, ensuring productivity, and maintaining medical records.ResponsibilitiesCoordinate fees and insurance benefits for patients utilizing financial options to give patients choices for how they can pay. Obtain necessary insurance approvals in a timely mannerAssists in monitoring prescriptions, insurance coverage and any other related paperworkResponsible for the components for admission (i.e. obtain charts/records, insurance verification, treatment authorization, etc.)Responsible for the daily and monthly billing operations according to specific clinic needsProperly and efficiently utilize patient account software and maintain accuracy in records related to patient financials and personal informationManages the clinician's schedules in scheduling software system to ensure productivity and effective patient experienceCommunicates effectively with team regarding changes in schedule, patient issues and clinician/office concernsGreets visitors promptly and courteously, using eye contact upon their arrival at the clinicAnswers phones and assists walk in patients, consistently providing timely and accurate information to patients, clinicians, organization personnel, and public sector to achieve the highest possible level of satisfactionPatient appointment scheduling, placing calls to patients who need appointment notification or reminders, including time, date and address/directions to the clinic.Collecting initial demographic and clinical patient information and entering it into the medical recordEnsures that quality patient care is delivered to all patients and the clinic is maintained in accordance with professional and regulatory standardsAssists Supervisor/Manager in administrative duties or projects as assigned and in preparing and completing mandatory reportingQualificationsEquivalent to high school diploma or general education degree (GED) and 1+ years of business experienceAdministrative/support experience with heavy customer service component, preferably in a health care settingComputer literate skilled in word processing and data entry with keyboarding skills at 45-50 WPMKnowledge of Microsoft Office Suite, including Outlook, Word and ExcelPreferredBachelor's Degree; considerable prior coursework or on-the-job training in medical insurance, coding, billing, coordinating medical benefits, auditingExperience in healthcare/medical clinicProficiency in Epic EHRKnowledge/Skills/AbilitiesKnowledge of office practices, technology applications and patient insurancesGood interpersonal communication skillsAbility to adhere to standard operating procedures and documented workflowsUnderstanding of general medical office operations and patient flow issuesUse of standard office equipment (i.e. telephones, copiers, scanners, facsimiles, multiline phone systems)Ability to read, analyze and interpret common insurance plans and financial informationAbility to draw valid conclusions, apply sound judgment in making decisions under pressureAbility to respond to common inquiries from customersAbility to apply basic mathematical concepts such as division, multiplication, fractions and percentages to practical situationsSelf-motivated, reliable individual capable of working independently as well as part of a teamOrganized, detail-oriented individual able to work in a fast-paced environment.Ability to multi-task effectively without compromising the quality of the workExcellent interpersonal, oral and written communication skillsAbility to handle and maintain extreme confidentially with patient recordsAbility to develop and maintain collaborative and effective working relationships with management and all levels of staffAbility to maintain an appropriate professional appearance and demeanorBenefitsMedical, dental, and vision insurancePaid time offTuition Reimbursement401KPaid time to volunteer in your local communityPDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.